Customer Service Representative
4 weeks ago
Customer Service Representative Job Summary
Mr. Rooter Plumbing of San Diego County is seeking a skilled Customer Service Representative to join our team. As a key member of our service team, you will be responsible for handling incoming calls and scheduling service calls to meet customer requirements.
Key Responsibilities:
- Receive and respond to customer inquiries in a professional and courteous manner
- Prioritize and coordinate the scheduling of services to meet customer needs
- Communicate effectively with customers and service technicians to resolve any issues or delays
- Utilize customer development techniques to identify opportunities for growth and improvement
- Perform other duties as needed, including cross-training in related positions
Requirements:
- Minimum two years of administrative experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive attitude and strong teamwork skills
- Bilingual English/Spanish a plus
Benefits:
- Medical and dental plans available
- 401k available
- Paid holidays and vacation time
- Opportunities for professional growth and development
Compensation:
$14/hour during 4-week training, $15/hour after training completion, with periodic reviews for additional raises
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