Customer Service Representative
3 weeks ago
As a Customer Service Representative at Columbia Care, you will provide exceptional customer care by guiding and educating patients with medical marijuana needs. Your role will involve ensuring all intake forms and paperwork are completed correctly and entered into our database. You will also confirm patient purchase limits and promote our products while providing a positive customer experience.
Key Responsibilities:- Ensure proper completion and filing of intake forms and other paperwork
- Confirm patient purchase limits and notify the pharmacist
- Provide exceptional customer care and promote our products
- Respond to customer inquiries and requests
- Manage patient records through our MMJ database
- Update databases and fulfill customer orders
- 21 years of age or older
- Two years of direct customer service experience
- Retail experience a strong plus
- Experience with Point-of-Sales systems
- Understanding of Windows Operating System and Microsoft Outlook
Columbia Care is a patient-centered organization setting the standard for compassion, professionalism, quality, caring, and innovation in the medical cannabis industry. We are committed to providing the type of education and transparency patients deserve and quality of product that clinicians expect.
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