Customer Service Representative

3 days ago

San Diego, California, United States MTM Full time

About the Role:

The Spanish Bilingual Customer Service Representative is a key member of our team, responsible for providing exceptional customer service to our diverse customer population. This role requires strong communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Handle inbound and outbound calls to verify eligibility and coordinate non-emergent transportation services.
  • Provide top-quality customer service experience, responding to customer inquiries in a timely and professional manner.
  • Enter customer contact information into our software system, ensuring accuracy and data integrity.
  • Schedule trips in the most cost-effective manner, meeting job-specific key performance indicators and goals.
  • Respond to customer complaints and provide support on special projects as needed.
  • Maintain daily customer scheduling for Eligibility staff and collect, track, and maintain all monies collected for replacement IDs.
  • Maintain confidentiality and comply with HIPAA regulations, as well as anticipate needed supplies and order replacement supplies in a timely manner.
  • Manage all office equipment, including printers and photocopiers, serving as the point of contact for vendors.
  • Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate.
  • Design filing systems, document scanning, and ensure they are maintained and up-to-date electronically.
  • Provide comprehensive reception coverage, ensuring all staff and visitors are greeted in a pleasant and professional manner.
  • Project a professional image of MTM, establishing and maintaining effective working relationships with employees, supervisors, other agencies, participants, external partners, and the general public.
  • Communicate professionally with Leadership both internally and externally, as well as assist with check-in for in-person assessments.
  • Take photos of all customers and create identification cards, maintaining program spreadsheets, and some contact center locations may require face-to-face contact with members.

Requirements:

  • High School Diploma or GED
  • Typing speed of 30 WPM or greater
  • Fluent in both English and Spanish language, required
  • One year customer service experience, required

What We Offer:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Salary: $18.50/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

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