Automotive Technical Support Specialist

1 week ago


Smyrna, Georgia, United States Mindlance Full time
Job Title: Technical Support Specialist

At Mindlance, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing technical assistance and direction to dealership service technicians regarding vehicle maintenance, service, or repair.

Key Responsibilities:
  • Provide help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service, or repair.
  • Document all cases with required information; search database for similar and related matches; update existing reports and close out completed reports.
  • Provide feedback from dealership technicians regarding countermeasure procedures to various North America departments.
  • Collaborate with cross-functional teams to complete reporting requirements.
Requirements:
  • Three or more years of automotive experience, plus one or more years of directly related professional-level experience.
  • Thorough knowledge of the maintenance and repair of vehicles; well-versed in the use of technical service manuals and tools.
  • Good interpersonal and communication skills.
  • Knowledge of word processor, spreadsheet, and other PC applications to output routine products with similar, non-creative formats.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
Equal Employment Opportunity:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.



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