Automotive Technical Support Specialist
3 weeks ago
Job Summary
Abacus is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and direction to dealership service technicians regarding vehicle maintenance, service, or repair.
Key Responsibilities
- Provide technical support to dealership service technicians via phone, email, or chat, and provide them with technical information on the diagnosis and repair of customer vehicles.
- Collect and document technical information on new vehicle incidents requiring repairs, and prepare reports regarding such incidents for further investigation by engineering staff.
- Provide feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
- Perform other related duties as necessary.
Requirements
- Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles.
- Well-versed in the use of technical service manuals and tools.
- Good interpersonal and communications skills.
- Three or more years of automotive experience, plus one or more years of directly related professional level experience.
- A degree is preferred, but equivalent related college or technical courses, seminars, and in-house classroom training are also considered.
- Certification as an ASE Master Technician or equivalent is preferred.
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