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IT Support Specialist

1 month ago

Smyrna, Georgia, United States Merge IT LLC Full time
Main Responsibilities

We are seeking a skilled IT Support Engineer to join our team at Merge IT LLC. The ideal candidate will have a proven track record of providing technical support and assistance to clients in a fast-paced environment.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to ensure seamless delivery of services
  • Document and report on work completed to ensure compliance with company procedures
  • Escalate issues as necessary to ensure customer demands are met

The Ideal Candidate

We are looking for a highly motivated and organized individual with excellent communication and interpersonal skills. The ideal candidate will have:

  • Proven experience in IT desktop service environments
  • Strong technical skills and knowledge of IT industry standards
  • Ability to work in a dynamic team environment and adapt to changing priorities
  • Excellent customer service skills and ability to provide a consistent experience
  • Basic literacy and numeracy skills

Why Choose Merge IT?

At Merge IT LLC, we pride ourselves on being a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100 clients. We are committed to creating an inclusive environment for all employees and celebrate diversity. If you are a motivated and organized individual with a passion for IT, we encourage you to apply for this exciting opportunity.