IT Support Specialist
2 weeks ago
We are seeking a skilled IT Support Engineer to join our team at Merge IT LLC. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our clients.
Main Responsibilities:- Provide technical support and assistance to clients via phone, email, or in-person.
- Troubleshoot and resolve technical issues related to hardware, software, and network systems.
- Document and report on work completed to ensure compliance with company procedures.
- Evaluate and escalate technical issues to ensure customer demands are met.
- Provide excellent customer service to internal and external customers.
- Proven experience in IT Desktop Service environment.
- Ability to follow instructions and procedures.
- Excellent communication and interpersonal skills.
- Basic literacy and numeracy skills.
- Awareness of health and safety at work.
We are a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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