Infrastructure Support Analyst
1 week ago
Position Overview:
This role is focused on providing essential support for network operations within a dynamic environment. The Infrastructure Support Analyst will engage in incident analysis and recovery, assisting with help desk functions while collaborating with business partners.
Key Responsibilities:
- Perform resolution of service-impacting events within a data network environment, ensuring timely and effective issue resolution.
- Deliver high-quality customer service, building trust with business partners.
- Engage in proactive event monitoring of dedicated network circuits, following established knowledge items for appropriate resolutions.
- Interact with service providers to place tickets for circuit repairs and inquire about circuit statuses.
- Escalate complex network issues to senior team members as necessary.
Work Schedule:
- Standard work hours are Monday to Friday, with potential weekend shifts required.
Required Skills and Experience:
- 3-5 years of comprehensive knowledge of network hardware and technologies (LAN, WAN, VOIP, SIP, etc.).
- Proven experience in troubleshooting network issues, particularly with Cisco routers and switches.
- Familiarity with software-defined networking and cloud fundamentals.
- CCNA Certification is required.
Competencies:
- Strong analytical skills and the ability to communicate effectively with team members and customers.
- Experience in incident management and customer service, demonstrating resilience under pressure.
- Ability to multi-task and work efficiently in a fast-paced environment.
Tools and Technologies:
- Proficiency in using industry-standard tools such as HP Service Manager and Splunk.
This position offers an excellent opportunity for individuals looking to advance their careers in network support within a leading technology environment.
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