IT Operations Analyst

2 weeks ago


Tempe, Arizona, United States WELLS FARGO BANK Full time
About this Position:

Wells Fargo is looking for a Technology Operations Analyst to join the Chief Operating Office team.

Key Responsibilities:
  • Engage in projects and identify areas for improvement within technology operations.
  • Assess basic or tactical challenges that necessitate investigation and analysis.
  • Oversee major incident management, ensuring teams prioritize the restoration of business services.
  • Analyze and escalate issues based on key metric evaluations, event monitoring, reported service discrepancies, and documented changes.
  • Enhance understanding of business cycles and capabilities to evaluate the impact of technology events on the organization and other support functions.
  • Minimize the effects of application and infrastructure disruptions on business operations.
  • Collaborate with various troubleshooting teams to evaluate system performance and issues.
  • Offer recommendations for addressing more complex scenarios.
  • Communicate effectively with functional colleagues, internal partners, and stakeholders.
Required Qualifications:
  • Minimum of 2 years of experience in Technology Operations, or equivalent demonstrated through a combination of work experience, training, military experience, or education.
Preferred Qualifications:
  • Experience with AS400 iSeries (IBM i).
Job Expectations:
  • This position will follow a hybrid work model (3 days in office / 2 days remote per week).
  • This role is not eligible for visa sponsorship.
Diversity and Inclusion:
Wells Fargo values diversity, equity, and inclusion in the workplace and encourages applications from all qualified candidates, regardless of various backgrounds and characteristics. Employees are expected to support our commitment to building strong customer relationships while maintaining a risk-aware and compliance-focused culture.

Risk Management:
All employees are accountable for executing applicable risk programs, adhering to Wells Fargo policies and procedures, and making informed risk decisions. Proactive monitoring and risk identification are essential components of this role.

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