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Senior Business Solutions Analyst

2 months ago

Tempe, Arizona, United States EPITEC Full time

Job Summary:

We are seeking a highly driven Senior Business Solutions Analyst with an IT Service Management background. This role will assist in identifying areas of opportunity to improve IT production stability.

Key Responsibilities:

  • Data mining ServiceNow Incident and Problem data to identify areas of opportunity
  • Researching and proposing possible solutions, and writing reports to support findings
  • Responsible for answering executive-facing reports clearly summarizing the cause and effect of an incident
  • Articulating the mitigating steps being taken to reduce the risk of recurrence in a clear and concise executive summary format
  • Identifying business areas in need of improvement and utilizing monthly reports to drive process/tooling enhancements

Requirements:

  • 7+ years of Business Analyst experience
  • 3-5 years of Incident Management experience
  • 3-5 years of Problem Management experience
  • EXCELLENT Communication skills
  • Communicating ideas and viewpoints to executives and senior management
  • Acting as a liaison between business and IT groups
  • Knowledge of ServiceNow reports/reporting
  • Proficiency in MS Office (Word, Excel, PowerPoint)
  • Knowledge of Microsoft Visio and Access is advantageous
  • Create ad hoc reports to demonstrate theory/risk/finding
  • Build/maintain relationships with key stakeholders
  • Identify innovative ways to increase IT Availability/Stability
  • Creating monthly metric and performance reports
  • Proven experience as a business analyst
  • Handle multiple projects in a fast-paced environment
  • Excellent problem-solving and analytical skills
  • Bachelor's degree in business, accounting, IT or any related field
  • ITIL Certified would be a plus

About Epitec:

We are a company that prioritizes placing people first. We take the time to understand our prospective employees and match them with the perfect job opportunity. Our goal is to provide a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.