Technical Support Specialist for GIS Applications

6 days ago


Washington, Washington, D.C., United States Marathon TS Full time

Job Title: Technical Support Specialist for GIS Applications

About Marathon TS:

Marathon TS is a leading provider of professional services, delivering specialized skills and expertise to clients across various technical areas and subjects.

Job Description:

We are seeking an experienced Help Desk Specialist to join our team at FEMA. The successful candidate will provide technical support for our GIS applications, ensuring seamless resolution of issues and optimal user experience.

Key Responsibilities:

  • Provide exceptional customer service, responding promptly to user queries and concerns.
  • Analyze complex technical issues, applying analytical skills to identify resolutions and potential trends.
  • Communicate effectively with users, providing clear explanations and detailed documentation of troubleshooting steps.
  • Collaborate with technical SMEs and higher-tier teams to resolve escalated issues.

Requirements:

  • 5+ years of experience in troubleshooting GIS applications.
  • Proven analytical skills, with the ability to take in large amounts of information and analyze for resolution.
  • Excellent written and verbal communication skills, with the ability to provide valuable information for knowledge-based entry.
  • Soft skills, including active listening, questioning, and conflict resolution.

Preferred Qualifications:

  • Microsoft Office Suite proficiency (Word, Excel, PowerPoint).

Salary: $80,000 - $110,000 per annum, depending on location and experience.

About the Role:

This is an exciting opportunity for a talented Help Desk Specialist to join our team and contribute to the success of our GIS projects.



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