Technical Support Specialist for Enterprise IT
3 days ago
Transform Technology into Opportunity
At General Dynamics Information Technology, we connect and enhance the systems that matter most. As a Help Desk Technician III, you will play a meaningful part in improving how agencies operate.
About the Role
This is an exciting opportunity to join our team as a Technical Support Specialist for Enterprise IT. We are seeking a highly skilled professional to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Key Responsibilities:
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain knowledge of emerging technologies and industry trends
Requirements:
To be successful in this role, you will need:
- A minimum of 3+ years of related experience in technical support or a related field
- An Associate's degree in Computer Science, Information Technology, or a related field
- Security+ CE certification and PWS 9.1 certification
What We Offer:
We offer a comprehensive benefits package, including:
- 401(k) plan with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities, including paid education and certifications
Schedule and Location:
This position is based in Washington, D.C., with a scheduled weekly hour of 40 hours. The work location is primarily onsite, but telecommuting options may be available.
Estimated Salary: $32.30 - $43.20 per hour, depending on experience and location.
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