Technical Support Specialist for Enterprise IT

3 days ago


Washington, Washington, D.C., United States General Dynamics Information Technology Full time

Transform Technology into Opportunity

At General Dynamics Information Technology, we connect and enhance the systems that matter most. As a Help Desk Technician III, you will play a meaningful part in improving how agencies operate.

About the Role

This is an exciting opportunity to join our team as a Technical Support Specialist for Enterprise IT. We are seeking a highly skilled professional to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Key Responsibilities:

  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain knowledge of emerging technologies and industry trends

Requirements:

To be successful in this role, you will need:

  • A minimum of 3+ years of related experience in technical support or a related field
  • An Associate's degree in Computer Science, Information Technology, or a related field
  • Security+ CE certification and PWS 9.1 certification

What We Offer:

We offer a comprehensive benefits package, including:

  • 401(k) plan with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities, including paid education and certifications

Schedule and Location:

This position is based in Washington, D.C., with a scheduled weekly hour of 40 hours. The work location is primarily onsite, but telecommuting options may be available.

Estimated Salary: $32.30 - $43.20 per hour, depending on experience and location.



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