Member Service Representative

2 weeks ago


Montpelier, Vermont, United States New England Federal Credit Union Full time
Position Overview:
New England Federal Credit Union/VSECU is seeking a dedicated and member-oriented Teller to enhance our service delivery at our Berlin Branch. If you have a passion for assisting individuals and possess an interest in the financial sector, we encourage you to consider this opportunity.

Role Responsibilities:
The Teller is responsible for providing prompt, precise, and courteous service to members while adhering to established protocols during transactions such as deposits and withdrawals. Key responsibilities include:
  • Processing cash, coins, and checks into deposit accounts.
  • Handling deposits involving Canadian currency.
  • Facilitating loan payments and providing payoff quotes for auto and personal loans.
  • Maintaining a foundational understanding of Credit Union products and services.
  • Executing withdrawals for cash or official checks.
  • Balancing the cash drawer with minimal oversight.

Member Relationship Management:
Establish and nurture effective relationships with members by anticipating their needs and delivering service that exceeds expectations. Demonstrate a commitment to continuous improvement of technical skills necessary for conducting member transactions. Show empathy towards members' needs and make appropriate referrals to member service staff when financial needs arise.

Qualifications:
Applicants should possess:
  • Prior experience in customer service.
  • Experience in cash handling.
  • Proficiency with Microsoft Office.
  • Strong attention to detail and accuracy.

Benefits:
We offer a comprehensive benefits package that includes medical, dental, vision, 401k matching, vacation time, student debt relief, and resources for continuing education.

Compensation:
The hourly wage for this position is $18.00.

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