Service Advisor

6 hours ago


San Rafael, California, United States Marin Subaru Full time
About Us

At Marin Subaru, we're committed to providing an exceptional customer experience. Our team is dedicated to simplifying every aspect of buying, owning, and servicing vehicles.

Job Summary

We're seeking an experienced Service Advisor to join our team. As a key member of our service department, you'll play a crucial role in ensuring our customers receive prompt, courteous, and effective service.

Responsibilities
  • Establish and maintain strong relationships with customers to encourage repeat and referral business.
  • Oversee service orders and flow of the drive lane, ensuring customers receive excellent service.
  • Provide concierge support for owner inquiries, ensuring customers are not mishandled.
  • Administer warranty claims and train and supervise service department staff.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Effectively communicate repair and maintenance timelines to customers.
  • Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick-up time.
  • Resolve customer complaints and questions.
Qualifications
  • Minimum of 2-3 years' experience in a highline dealership.
  • Excellent follow-through skills.
  • Broad knowledge of new vehicle technologies and mechanical operations.
  • Fantastic communication skills.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Ability to be analytical, problem-solve, and multi-task.
  • Team-oriented and self-motivated.
  • Experience with CDK preferred.
  • Valid driver's license and clean driving record.
  • Professional, well-groomed personal appearance.
Compensation

The Service Advisor position has a pay scale consisting of base hourly compensation, commission compensation, and production bonuses. The monthly pay range is $2,773 - $12,000, with lots of income potential and a strong and loyal customer base.

We are a drug-free/EOE/MFDV environment. As part of our hiring process, we conduct a post-offer background check and drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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