Service Advisor/Sales Representative

9 hours ago


San Diego, California, United States Evan's Tire & Service Centers Full time
Job Title: Service Advisor/Sales

At Evan's Tire & Service Centers, we're committed to creating a family-like atmosphere for our team and customers. With over 40 years of experience serving the San Diego area, we're your trusted choice for tires and service.

Job Summary:

We're seeking a skilled Service Advisor/Sales professional to join our team. As a key member of our sales and service team, you'll be responsible for promoting all products and services offered by Evan's Tire and following our store standards and expectations.

Key Responsibilities:
  • Promptly greet customers in a professional and courteous manner, both in person and on the phone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services based on your level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Properly document all recommendations in the customer file and promote the sales of appropriate services, parts, and accessories.
  • Provide customers with accurate quotes, including cost and time of completion, and follow proper procedures when cashing out a customer's ticket.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction and track new returns, core returns, and warranty parts for individual customers.
Benefits:
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement
Requirements:
  • Prior experience as a Service Advisor is helpful but not required
  • Professional appearance and ability to work in a process-driven environment
  • Possess a valid driver's license or obtain one within 30 days of hire date
  • Ability to work a minimum of five days, including Saturdays

Evan's Tire & Service Centers is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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