Service Advisor

5 days ago


San Rafael, California, United States Sonic Automotive Full time
Service Advisor Job Description

As a Service Advisor at Lexus of Marin, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Key Responsibilities:
  • Customer Service: Greet customers in a friendly and professional manner, listen to their concerns, and accurately document their vehicle issues.
  • Service Coordination: Schedule appointments, manage service bay availability, and coordinate with technicians to ensure timely completion of repairs.
  • Communication: Provide detailed explanations of recommended services and repairs, communicate estimated costs, and obtain customer approval for services.
  • Record Keeping: Create and maintain detailed service records for each customer, prepare and explain invoices, and process payments.
  • Problem Resolution: Resolve customer complaints or issues promptly and professionally, and follow up with customers after service to ensure satisfaction.
Requirements:
  • Experience: At least 2 years of experience as a Service Advisor in a dealership setting.
  • Knowledge: General knowledge of vehicle mechanical operations and ability to read and comprehend instructions and information.
  • Authorization: Must be authorized to work in the USA and have a valid Driver's License with a good driving record.
Why Work with Us?

Lexus of Marin offers a dynamic and supportive work environment, comprehensive training, competitive compensation, and unparalleled benefits. We are committed to developing and promoting within the company, and our associates are happy to work here because of our low turnover rate, award-winning training, and competitive benefits.


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