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Service Advisor/Sales Representative
2 months ago
At Sun Auto Tire & Service, we are seeking a highly skilled and customer-focused Service Advisor/Sales professional to join our team. As a Service Advisor/Sales, you will play a critical role in providing exceptional customer service and promoting our products and services.
Key Responsibilities:- Provide prompt and professional service to customers, both in person and over the phone, using our standardized customer service techniques.
- Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
- Recommend services based on your knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with accurate quotes, including cost and time of completion, and update them throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
- Track new returns, core returns, and warranty parts for individual customers.
- Competitive bi-weekly pay
- Tuition reimbursement
- Paid vacation and sick time
- 6 paid holidays
- Medical, dental, and vision insurance (effective 1st of the month after hire)
- Life insurance (company-paid)
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement
- Prior experience as a Service Advisor is helpful but not required
- Professional appearance and ability to work in a process-driven environment
- Valid driver's license or obtain a valid driver's license within 30 days of hire date
- Ability to work Mondays-Saturdays
Sun Auto Tire & Service is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
