Service Advisor

1 week ago


San Rafael, California, United States Price Family Dealerships Full time

Service Advisor

**Job Summary:**

We are seeking a highly skilled Service Advisor to join our team at Price Family Dealerships. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

**Key Responsibilities:**

* Greet customers and direct them to available technicians
* Consult with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs
* Use knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers
* Answer questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
* Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car
* Manage and oversee the Dealership's workflow and schedule
* Call customers to advise them about service changes or car pick-up times
* Maintain positive customer relationships to ensure repeat business
* Ensure all details on services rendered and costs are related to customers and process their payments
* Serve as a liaison between Service Technicians and customers about parts ordering and ensure parts are available when needed
* Know and practice the guidelines in the Bureau of Automotive Repair's Write it Right Manual

**Requirements:**

* Prior experience in a customer-oriented environment
* Must be capable of working in a fast-paced dynamic environment
* Must be able to pass background check
* Must have good driving record
* Must have Class A (CDL) drivers' license
* Must have basic knowledge of cars and maintenance
* Must be willing to learn and expand knowledge

**Physical Demands:**

* Must be able to lift, bend over, and stand
* Must be able to carry, push, pull 50 lbs

**Working Conditions:**

* Must be able to work in an outside environment
* Must be able to drive vehicles both small and big
* May have to work in a noisy environment and in inclement weather conditions

**Compensation:**

$16.00 / per hour, plus commissions


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