Surveillance Officer Level 1
2 days ago
As a Surveillance Officer Level 1 at Harrah's Cherokee Casino Resort, you will play a critical role in protecting company assets and ensuring the integrity of our gaming operations. This position requires a high level of attention to detail, excellent observational skills, and the ability to work in a fast-paced environment.
Key Responsibilities- Monitor casino activities via surveillance cameras and other hidden devices to detect and prevent cheating, theft, and other irregular activities.
- Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs.
- Perform periodic checks on equipment and report any malfunctions.
- Observe and document unusual or suspicious activities occurring at the hotel and casino property.
- Utilize surveillance software to track and identify potential threats to property assets.
- Report and offer solutions to any area of vulnerability to potential loss to the casino.
- Adhere to regulatory departmental and company policies/procedures in an ethical manner.
- High school diploma or GED required.
- One year casino gaming surveillance experience preferred.
- One year casino floor experience or related surveillance/security experience preferred.
- Excellent written and oral communications skills with the ability to write accurate and concise reports.
- Proficient in the use of Windows-based office software, including Microsoft Office.
- Knowledge of CMS and SDS.
- Strong interpersonal skills.
- Problem-solving skills.
- Basic math skills.
- Attention to detail through excellent observation skills for reporting purposes.
- Ability to handle multiple tasks in a fast-paced environment with accuracy.
- Complete knowledge of all internal controls.
- Complete knowledge of all emergency procedures.
- Excellent attendance in previous positions.
- Willing to learn and be adaptable.
- Attention to detail/observant.
- Neat, professional appearance with excellent personal hygiene.
- Self-motivated; Self-starter; must work without close supervision.
- Must be able to stoop, bend, reach, kneel, twist, and grip items.
- Must be able to respond to oral and visual cues.
- Must be able to read, write, speak, and understand English.
- Must be able to work in a confined space for long periods of time.
- Must be physically mobile with reasonable accommodations.
- Must be able to lift up to 20 pounds.
- Must be able to operate in a mentally and physically stressful environment.
- Must have the manual dexterity to operate all surveillance equipment.
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
- Must be able to work a flexible schedule, including weekends, evenings, and holidays.
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