Surveillance Officer Level 1

2 days ago


Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time
Job Summary

As a Surveillance Officer Level 1 at Harrah's Cherokee Casino Resort, you will play a critical role in protecting company assets and ensuring the integrity of our gaming operations. This position requires a high level of attention to detail, excellent observational skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Monitor casino activities via surveillance cameras and other hidden devices to detect and prevent cheating, theft, and other irregular activities.
  • Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs.
  • Perform periodic checks on equipment and report any malfunctions.
  • Observe and document unusual or suspicious activities occurring at the hotel and casino property.
  • Utilize surveillance software to track and identify potential threats to property assets.
  • Report and offer solutions to any area of vulnerability to potential loss to the casino.
  • Adhere to regulatory departmental and company policies/procedures in an ethical manner.
Requirements
  • High school diploma or GED required.
  • One year casino gaming surveillance experience preferred.
  • One year casino floor experience or related surveillance/security experience preferred.
  • Excellent written and oral communications skills with the ability to write accurate and concise reports.
  • Proficient in the use of Windows-based office software, including Microsoft Office.
  • Knowledge of CMS and SDS.
  • Strong interpersonal skills.
  • Problem-solving skills.
  • Basic math skills.
  • Attention to detail through excellent observation skills for reporting purposes.
  • Ability to handle multiple tasks in a fast-paced environment with accuracy.
  • Complete knowledge of all internal controls.
  • Complete knowledge of all emergency procedures.
  • Excellent attendance in previous positions.
  • Willing to learn and be adaptable.
  • Attention to detail/observant.
  • Neat, professional appearance with excellent personal hygiene.
  • Self-motivated; Self-starter; must work without close supervision.
Working Conditions
  • Must be able to stoop, bend, reach, kneel, twist, and grip items.
  • Must be able to respond to oral and visual cues.
  • Must be able to read, write, speak, and understand English.
  • Must be able to work in a confined space for long periods of time.
  • Must be physically mobile with reasonable accommodations.
  • Must be able to lift up to 20 pounds.
  • Must be able to operate in a mentally and physically stressful environment.
  • Must have the manual dexterity to operate all surveillance equipment.
  • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
  • Must be able to work a flexible schedule, including weekends, evenings, and holidays.


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