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Resort Safety Ambassador
2 months ago
Position Title: Resort Events Security Representative
Department: Security
Grade/FLSA Status: H9-Non-Exempt
Badge Type/Color: Work Permit Green
Reports To: Security Supervisor
Supervises: N/A
Job Summary:
The Resort Events Security Representative plays a crucial role in ensuring the safety and enjoyment of guests during various resort functions. This position encompasses a range of responsibilities including guest interaction, traffic management, and maintaining a secure environment throughout the property.
Key Responsibilities:
- Welcome and engage with guests in a warm and approachable manner.
- Provide directions and information promptly and courteously.
- Clarify and respond to inquiries about the property, promotional activities, special events, entertainment options, and the Total Rewards card program.
- Foster a lively and enjoyable atmosphere during promotions, special events, and entertainment.
- Uphold service standards as established by the department.
- Monitor parking areas, manage traffic flow, and assist with valet services as needed.
- Perform additional duties as assigned.
- Comply with departmental and company policies and procedures in an ethical manner.
- High school diploma or GED is required.
- A valid driver's license is necessary, with restrictions on DUI convictions and moving violations.
- Essential Skills and Knowledge:
- Ability to thrive in a fast-paced environment.
- Strong interpersonal and communication skills.
- Capability to collaborate effectively with team members.
- Willingness to accept guidance and instruction positively.
- Professional appearance and personal hygiene.
- Adaptability and eagerness to learn.
- Attention to detail and observant nature.
- Comfortable working under surveillance.
- Comprehensive understanding of internal controls.
- Must be physically mobile with reasonable accommodations.
- Ability to lift up to 20 pounds and carry up to 10 pounds.
- Capable of standing, sitting, or being on feet for an 8-hour shift.
- Ability to stoop, bend, reach, kneel, twist, and grip items.
- Ability to operate effectively in mentally and physically demanding situations.
- Proficiency in reading, writing, speaking, and understanding English.
- Ability to respond to visual and auditory signals.
- Capability to navigate all areas of the casino and hotel.
- Ability to tolerate varying noise levels, temperature changes, and crowds.
- Willingness to work a flexible schedule, including weekends, evenings, and holidays.
