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Dental Office Administrator

2 months ago

Dearborn, Michigan, United States Great Expressions Dental Centers Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team at Great Expressions Dental Centers. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dental practice.

Key Responsibilities
  • Provide Warm and Friendly Patient Care
    • Ensure a comfortable and inviting waiting area for patients
    • Maintain a professional and courteous demeanor when interacting with patients
  • Schedule Appointments and Manage Patient Records
    • Schedule appointments for patients, considering their preferences and the availability of dental staff
    • Confirm and remind patients about upcoming appointments
    • Collect and update patient information accurately, including personal details and medical history
  • Manage Financial Transactions and Insurance Claims
    • Calculate and collect co-pays, deductibles, and other payments from patients
    • Process insurance claims and coordinate with insurance providers for billing inquiries or issues
  • Provide Excellent Communication and Customer Service
    • Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies
    • Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork
Requirements
  • At Least 1 Year of Dental Office Experience
  • High School Diploma or Equivalent
  • Additional Education or Certification in Healthcare Administration or Related Field
  • Proven Experience as a Receptionist or in a Customer Service Role
  • Excellent Interpersonal and Communication Skills
  • Proficient in Using Dental Practice Management Software and General Office Applications
  • Strong Organizational and Multitasking Abilities
  • Attention to Detail and Accuracy in Maintaining Patient Records and Managing Financial Transactions
Perks of the Job
  • Medical and Prescription Coverage
  • Access to the Nation's Best Employee Dental Program
  • Vision Plan
  • 401(k) Plan
  • Health Savings and Flexible Spending Accounts
  • Basic Life and AD&D Insurance
  • Optional Short-Term Disability, Long-Term Disability, and Term Life Insurance
  • Power of One Rewards and Recognition
  • Employee Assistance Program
  • Vacation and Holiday Pay
  • Referral Bonuses
About Great Expressions Dental Centers

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. We are committed to diversity and inclusion and are proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.