Customer Service Representative

2 weeks ago


Horseshoe Bay, Texas, United States Baylor Scott & White Healthcare Full time
Job Summary

The Customer Service Representative - Patient Experience will be responsible for responding to routine inbound phone calls, emails, and electronic requests to assist patients and families with product and/or service inquiries.

Essential Functions:
  • Responds to and resolves customer inquiries, complaints, and concerns through inbound phone calls, emails, and electronic requests.
  • Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provides accurate, valid, and complete information to customers using the right methods and tools.
  • Works collaboratively with healthcare providers and clinical staff to ensure patient needs are met.
  • Identifies and escalates priority issues for resolution.
Key Success Factors:
  • Experience in a call center, customer service, and/or healthcare setting preferred.
  • Requires good listening, interpersonal, and communication skills, as well as professional telephone etiquette.
  • Excellent data entry, numeric, and computer navigational skills.
  • Knowledge of the patient portal is preferred.
Benefits
  • Competitive salary range: $45,000 - $60,000 per year
  • Immediate eligibility for health and welfare benefits
  • Tuition Reimbursement
  • PTO accrual beginning Day 1


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