Customer Service Representative

2 weeks ago


Horseshoe Bay, Texas, United States Baylor Scott & White Healthcare Full time
About the Role

We are seeking a highly skilled and customer-focused Contact Center Specialist to join our team. As a key member of our healthcare organization, you will play a critical role in providing exceptional service to patients, families, and caregivers.

Job Summary

The Contact Center Specialist is responsible for responding to routine inbound phone calls, emails, and electronic requests to assist with product and/or service inquiries. This may include technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution.

Key Responsibilities
  • Respond to and resolve routine inquiries, complaints, and concerns through inbound phone calls, emails, and electronic requests.
  • Ensure a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provide accurate, valid, and complete information to customers using the right methods and tools.
  • Identify emergent health situations based on caller information and coordinate immediate triage.
  • Work collaboratively with providers, clinical staff, and other departments to ensure patients' needs are met.
  • Accountable for calming upset customers by providing a composed and professional demeanor.
  • Identify and escalate priority issues for resolution.
  • Document all customer contacts and accurately process various documents to ensure optimal service.
  • Schedule, prepare, and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, testing, and optimal reimbursement in accordance with system and operating guidelines.
Qualifications
  • A high school diploma or equivalent required.
  • Less than 1 year of experience in a call center, customer service, and/or healthcare setting preferred.
  • Excellent listening, interpersonal, and communication skills.
  • Professional, nice, and respectful telephone etiquette.
  • Good data entry, numeric, and computer navigational skills.
  • Knowledge of patient portal and customer service values and practices is preferred.
  • Able to work in a fast-paced, constantly changing, and stressful environment.
Benefits

We offer a competitive benefits package that includes:

  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
Salary

$45,000 per year.



  • Horseshoe Bay, Texas, United States Baylor Scott & White Healthcare Full time

    Job SummaryThe Customer Service Representative - Patient Experience will be responsible for responding to routine inbound phone calls, emails, and electronic requests to assist patients and families with product and/or service inquiries.Essential Functions:Responds to and resolves customer inquiries, complaints, and concerns through inbound phone calls,...


  • Horseshoe Bay, Texas, United States Crescent Hotels & Resorts Full time

    Job Description:Concierge and Guest Services AssociateWe are seeking a highly motivated and customer-focused Concierge and Guest Services Associate to join our team at Horseshoe Bay Resort Jet Center.Key Responsibilities:Maintain complete knowledge of all FBO services and functions.Greet and welcome customers, members, and guests with a smile.Answer all...


  • Horseshoe Bay, Texas, United States Crescent Hotels & Resorts Full time

    Crescent Hotels & Resorts offers a competitive salary of $45,000 per year for the Customer Service Ambassador role at our Horseshoe Bay Resort location.Job OverviewWe are seeking a highly skilled and professional Customer Service Ambassador to join our team. The successful candidate will be responsible for providing exceptional customer service to guests at...


  • Bay City, Texas, United States H-E-B Grocery Company, LP Full time

    As a Customer Service Representative at H-E-B Grocery Company, LP, you'll play a vital role in ensuring our customers have an exceptional shopping experience. Your responsibilities will include packaging groceries and assisting customers with transporting their purchases from the store to their vehicles. Once you've demonstrated your commitment and work...


  • Horseshoe Bay, Texas, United States Crescent Hotels & Resorts Full time

    Unlock Your Potential as an Aircraft Concierge and Front Desk RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as an Aircraft Concierge and Front Desk Representative at Horseshoe Bay Resort Jet Center.About the Role:Provide exceptional customer service to members, guests, and customers, ensuring a seamless...


  • Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full time

    At Horseshoe Bay Resort, nestled on the shores of beautiful Lake LBJ in Central Texas Hill Country, we're seeking a talented Member Services Agent to join our Reservations Sales Team. This role offers an exciting opportunity for customer service professionals to make a real impact.This highly proactive position will serve as the liaison between Club Members...


  • Horseshoe Bay, Texas, United States Crescent Hotels & Resorts Full time

    Company OverviewCrescent Hotels & Resorts is a leading hospitality company that operates luxury resorts and hotels across the United States. Our commitment to delivering exceptional customer experiences has earned us a reputation as one of the top hospitality companies in the industry.About This RoleWe are seeking an experienced Airport Front Desk...


  • Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full time

    About Horseshoe Bay ResortHorseshoe Bay Resort is a luxurious getaway nestled on the shores of Lake LBJ in the Central Texas Hill Country. With 17,000 acres and proximity to Austin, multiple lakes, state parks, and world-class golf courses, it's an outdoor enthusiast's paradise.Our Commitment to Diversity, Equity, and InclusionWe believe that everyone...


  • Horseshoe Bay, Texas, United States MSCCN Full time

    At Horseshoe Bay Resort Jet Center, we're seeking a dedicated and customer-focused Concierge to join our team. This role offers the perfect blend of luxury hospitality and exciting opportunities for growth and development.About UsHorseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in Central Texas Hill Country, offering an unparalleled lake...


  • Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full time

    Welcome to Crescent Hotels and Resorts, a premier hospitality company that offers an exceptional work environment and opportunities for growth. As an Outlet Attendant at our picturesque Horseshoe Bay Resort in the Central Texas Hill Country, you will be part of a team that provides outstanding customer service and creates unforgettable experiences for our...


  • Horseshoe Bay, Texas, United States DoorDash Full time

    Job Summary">We are seeking a Delivery Driver to join our team of independent contractors. As a Delivery Driver with DoorDash, you will have the opportunity to work on your own terms, choosing when and where to deliver food from local businesses.">About Us">DoorDash is a leading food delivery company that connects customers with local restaurants and food...

  • Night Auditor

    12 hours ago


    Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full time

    **Overview:**Crescent Hotels and Resorts is a premier hospitality company offering luxurious accommodations and exceptional service. We are seeking a highly skilled Night Auditor to join our team at Horseshoe Bay Resort in Texas.**Job Summary:**We are looking for a detail-oriented and organized individual to assist with the night audit process, ensuring...

  • Lake Life Concierge

    2 weeks ago


    Horseshoe Bay, Texas, United States Crescent Services Full time

    At Crescent Services, we're seeking a dedicated Lake Life Concierge to join our team at the picturesque Horseshoe Bay Resort in Central Texas. This is an excellent opportunity to work in a luxurious setting surrounded by nature's beauty.The estimated salary for this role is $18-22 per hour, depending on experience and qualifications. As a concierge, you will...

  • Dining Server

    1 week ago


    Horseshoe Bay, Texas, United States Crescent Full time

    About Horseshoe Bay ResortLocated on the shores of beautiful Lake LBJ in the Central Texas Hill Country, Horseshoe Bay Resort is a luxurious retreat that combines genuine Texas hospitality with world-class amenities. With 17,000 acres of breathtaking scenery and close proximity to Austin, this resort is an outdoor lover's paradise.A Day in the Life of a Room...


  • Horseshoe Bay, Texas, United States Crescent Services Full time

    Crescent Services is seeking a skilled Luxury Transportation Professional to join our team at Horseshoe Bay Resort in the beautiful hill and lake country of Texas. As a member of our transportation team, you will be responsible for driving guests and members to their destinations in a safe and professional manner.Job SummaryThe Luxury Transportation...


  • Horseshoe Bay, Texas, United States Baylor Scott & White Health Full time

    At Baylor Scott & White Health, we are seeking a highly skilled Polysomnography Technologist to join our Sleep Laboratory team. With a competitive salary of $85,000 per year, this is an exciting opportunity for a motivated professional to make a difference in the lives of our patients.About the RoleThis role is responsible for coordinating daily operations...


  • Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full time

    About UsBayside Spa at Horseshoe Bay Resort, a premier luxury destination nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country, is seeking a skilled Luxury Hair Artist to join our team.We are committed to providing exceptional experiences for our members and guests. As a Luxury Hair Artist, you will be responsible for delivering...


  • Horseshoe Bay, Texas, United States Horseshoe Bay Resort Full time

    About Horseshoe Bay ResortWe are nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country, offering a unique blend of genuine Texas Hospitality and luxury. With 17,000 acres of scenic beauty and close proximity to Austin, multiple lakes, State Parks, and world-class golf courses, our resort is an outdoor lover's dream.Job Description:...


  • Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full time

    Crescent Hotels and Resorts: Front Desk AgentEstimated salary for this role is $45,000 - $65,000 per year, depending on experience.We are seeking a highly skilled and professional Front Desk Agent to join our team at Horseshoe Bay Resort. Located in the heart of Texas Hill Country, we offer a unique blend of luxury and natural beauty.As a Front Desk Agent,...


  • Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full time

    About the JobWe are seeking a skilled Commercial Kitchen Equipment Maintenance Technician to join our team at Horseshoe Bay Resort. Located in the beautiful Central Texas Hill Country, this is an excellent opportunity for someone who is passionate about maintaining high-quality kitchen equipment and ensuring smooth operations.Job Summary:The Commercial...