Plumbing Operations Coordinator
2 weeks ago
Raptor Rooter & Plumbing is seeking a dedicated full-time Plumbing Dispatcher to enhance our customer service experience and efficiently coordinate field technicians for service calls. If you excel in customer interactions and are eager to contribute to a reputable and stable organization, we encourage you to explore this opportunity.
Compensation and BenefitsThis office role offers a competitive salary ranging from $17-$24 per hour, depending on qualifications and experience. We provide a comprehensive benefits package that includes health, dental, and vision insurance, paid training, a company gas card, paid time off, retirement plans with matching contributions, parental leave, professional development support, and commission opportunities.
About Raptor Rooter & PlumbingEstablished in 2017, our family-owned business has been committed to delivering exceptional plumbing services throughout the Washington and Idaho regions. We specialize in both residential and multi-residential plumbing solutions, with plans to expand into commercial plumbing. Our service offerings include addressing issues such as leaking pipes, sump pump repairs, water heater installations, and more. We pride ourselves on being available 24/7 for emergency services, ensuring that we are there for our customers whenever they need us.
Role ResponsibilitiesAs a Plumbing Dispatcher, your day will involve maximizing scheduling efficiency while maintaining high standards of customer service. Your primary tasks will include:
- Handling incoming client calls and dispatching service requests to field technicians.
- Communicating estimated arrival times to clients and notifying them of any delays.
- Rescheduling appointments as necessary to accommodate client needs.
- Organizing service calls to ensure prompt and convenient service delivery.
- Forecasting scheduling needs to keep technicians engaged and productive.
- Ensuring all job permits are current and obtained as required.
- Relaying work orders and messages between clients and field crews.
- Addressing customer inquiries and resolving any issues that arise.
The ideal candidate will possess:
- A high school diploma or equivalent.
- An associate degree or a combination of education and relevant experience.
- A minimum of 2 years of dispatch experience in a contracting or home improvement setting.
- Experience with ServiceTitan is preferred.
Strong communication skills, both written and verbal, along with effective time management and organizational abilities, are essential. Candidates should demonstrate professionalism and a commitment to exceptional customer service.
Work ScheduleThis position offers two scheduling options: Monday - Thursday or Friday - Monday.
Next StepsIf you believe you are a good fit for this role, we encourage you to submit your application.
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