Plumbing Operations Coordinator

2 weeks ago


Spokane, Washington, United States Raptor Rooter and Plumbing Full time
Job Overview

Raptor Rooter & Plumbing is seeking a dedicated full-time Plumbing Dispatcher to enhance our customer service experience and efficiently coordinate field technicians for service calls. If you excel in customer interactions and are looking for a stable career with a well-regarded company, this opportunity may be for you.

This role offers a competitive salary ranging from $17-$24 per hour, depending on your skills and experience. We also provide comprehensive benefits including health, dental, and vision insurance, paid time off, a retirement plan with matching contributions, and professional development support.

ABOUT RAPTOR ROOTER & PLUMBING

Established in 2017, our family-owned business has been committed to delivering exceptional plumbing services throughout the Washington and Idaho regions. We specialize in both residential and multi-residential plumbing, handling everything from routine repairs to emergency services. Our team is equipped to tackle a variety of plumbing challenges, ensuring that no job is too large or too small.

A DAY IN THE LIFE OF A PLUMBING DISPATCHER

As a Plumbing Dispatcher, your day begins with a focus on optimizing scheduling while maintaining high customer service standards. You will primarily work in an office setting, managing incoming calls and dispatching technicians to various locations. Your responsibilities include:

  • Communicating estimated arrival times to clients and managing any necessary rescheduling.
  • Coordinating service calls to ensure timely and efficient service delivery.
  • Maintaining accurate records of job permits and ensuring compliance.
  • Relaying information between clients, technicians, and supervisors to address inquiries and resolve issues.

QUALIFICATIONS FOR A PLUMBING DISPATCHER

  • High school diploma or equivalent.
  • Associates degree or a combination of education and relevant experience.
  • Minimum of 2 years of dispatch experience in a contracting or home improvement environment.
  • Experience with ServiceTitan is preferred.

We value strong communication skills, time management, and organizational abilities. If you are dependable and possess excellent customer service and problem-solving skills, you may be an ideal fit for this position.

WORK SCHEDULE FOR A PLUMBING DISPATCHER

This position offers two potential schedules: Monday - Thursday or Friday - Monday.

If you believe you would be a great addition to our team, we encourage you to apply.



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