Plumbing Operations Coordinator

2 weeks ago

Spokane, Washington, United States Raptor Rooter and Plumbing Full time
Job Overview

Raptor Rooter & Plumbing is seeking a dedicated full-time Plumbing Dispatcher to enhance our customer service experience and efficiently coordinate field technicians for service calls. If you excel in customer relations and are eager to contribute to a well-established and reputable organization, we encourage you to explore this opportunity.

Compensation and Benefits

This office role offers a competitive salary ranging from $17 to $24 per hour, depending on your qualifications and experience. We are proud to provide exceptional benefits including comprehensive health, dental, and vision insurance, paid time off, retirement plans with matching contributions, professional development support, and a company gas card.

About Us

Since our inception in 2017, we have been a family-owned business committed to delivering outstanding plumbing services throughout the Washington and Idaho regions. Our expertise encompasses both residential and multi-residential plumbing, and we are expanding our offerings to include commercial plumbing services. Our team is equipped to handle a variety of plumbing challenges, from minor repairs to significant installations, and we pride ourselves on our 24/7 emergency service.

Role Responsibilities

As a Plumbing Dispatcher, your primary focus will be on optimizing scheduling processes while maintaining high standards of customer service. Your daily tasks will include:

  • Receiving and managing incoming client calls.
  • Coordinating service calls to field technicians.
  • Providing clients with timely updates regarding arrival times and any potential delays.
  • Rescheduling appointments as necessary to ensure customer satisfaction.
  • Forecasting scheduling needs to maximize technician efficiency.
  • Communicating effectively with work crews and supervisors to relay important information.
  • Assessing the requirements for each work order, including equipment and personnel needs.
Qualifications

To be considered for the Plumbing Dispatcher position, candidates should possess:

  • A high school diploma or equivalent.
  • An associate degree or a relevant combination of education and experience.
  • A minimum of 2 years of dispatch experience in a contracting or home improvement setting.
  • Experience with ServiceTitan is preferred.
Skills and Attributes

Successful candidates will demonstrate:

  • Excellent verbal and written communication skills.
  • Strong organizational abilities and time management skills.
  • A professional demeanor when representing the company.
  • Dependability and a proactive approach to problem-solving.
Work Schedule

This position offers two potential schedules: Monday - Thursday or Friday - Monday.

Next Steps

If you believe you meet the qualifications for this position, we encourage you to submit your application. We look forward to the possibility of working together.

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