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Administrative Assistant

1 month ago

Worcester, Massachusetts, United States Edward M. Kennedy Community Health Center Full time
About the Role

We are seeking an Administrative Aide to provide clinical and administrative support to our Home Health Utilization Nurse, Transition of Care Nurse, and partner agencies.

Key Responsibilities
  • Provide clerical support, including scanning, filing, and preparing questionnaires
  • Answer phone calls and respond to inquiries from agencies, providers, and patients
  • Utilize an internal Excel workbook to track patients and their services
  • Escalate concerns to the Home Health Utilization Nurse as needed
  • Perform general clerical duties, including document preparation, copying, and filing
  • Operate office machines, including computers, copiers, fax machines, and postage equipment
  • Perform other duties as assigned
Essential FunctionsTransition of Care
  • Review Admission, Discharge, and Transfer reports and collaborate with RNs
  • Develop relationships with participating hospitals and community partner organizations
  • Perform utilization reviews and coordinate identification of potential high-dollar/utilization cases
  • Participate in performance improvement projects and processes
Requirements
  • Intermediate level Excel skills
  • Proven record of customer service
  • Experience with home health agencies or ambulatory care agencies
  • Proven ability to work independently
  • Work experience in a culturally diverse workplace
What We Offer
  • Competitive salary based on related experience
  • Medical insurance starts on first day of employment
  • Health center pays 80% of medical insurance premiums
  • Includes coverage for same-sex domestic partners and gender-affirming care
  • Generous time off packages
  • Dental and Vision insurance
  • 403b Retirement Plan with employer match
  • Flexible Spending Accounts
  • Employee Assistance Program