Administrative Specialist- Behavioral Health
2 weeks ago
The Administrative Specialist- Behavioral Health is responsible for providing practice management support in our behavioral health clinics within the Division of Behavioral Health. This role provides critical support to behavioral health clinicians to ensure that the highest quality care is delivered.
Key Responsibilities:
Customer Service:
Provide customer service with a commitment to having a pleasant and professional demeanor; being a knowledgeable and insightful resource; and supporting clients so they have a positive experience in care
Administrative Duties:
Screening and entering referrals for behavioral health services and scheduling intakes; reviewing and updating demographic and health insurance information with clients; working in a collaborative manner with staff across departments and roles; adhering to all applicable confidentiality and privacy guidelines.
Office Support:
Checking and responding to emails regularly throughout each day; assigning office space to staff; ensuring that the public spaces of the office are neat, tidy, and clean; scanning, faxing, copying, and filing; sorting mail; and organizing office supplies.
Electronic Health Record Support:
Maintaining Electronic Health Record information, which may involve obtaining and updating information from internal and external data/health care systems; providing support to colleagues and peer-to-peer training on an as needed basis.
Psychiatry Support:
Scheduling psychiatry appointments and supporting psychiatry staff to ensure clients are seen quickly and providers schedules are full; monitoring and assisting in refilling requests for medication; supporting psychiatry staff in obtaining prior authorizations for medication as necessary; assisting psychiatry staff in obtaining all medical documentation pertaining to client medical histories and assisting with ensuring that lab results are obtained and reviewed by the psychiatry team.
Insurance Processing:
Reviewing daily eligibility report to confirm that all scheduled clients have active insurance; updating any insurance changes in the electronic health record and alerting necessary clinical staff of any relevant changes; verifying insurance coverage for any intakes and/or last-minute appointments, and entering all insurance information (i.e., policy details, deductibles, copayments, etc.) into the electronic health record; collecting copays and outstanding balances.
Qualifications:
Education:
Bachelor's degree required or high school diploma/associate degree with 2-5 years of related work experience; driver's license optional.
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