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Client Services Benefits Consultant

2 months ago

Columbus, Ohio, United States Thomas Talent Network, LLC Full time
Join Our Team as a Benefits Support Specialist

Thomas Talent Network, LLC is on the lookout for a passionate and service-oriented individual to fill the role of Benefits Support Specialist. In this position, you will be instrumental in guiding clients through their benefits inquiries while delivering exceptional service. This role is primarily based at our corporate office, with future opportunities for remote work.

Key Duties:

  • Manage incoming and outgoing communications related to benefits inquiries
  • Assist clients in enrolling in or adjusting their benefit plans
  • Provide precise and timely information regarding available benefits and options
  • Maintain comprehensive records of client interactions and update their profiles in our system
  • Effectively resolve client issues and complaints, escalating as needed
  • Work collaboratively with colleagues to ensure a smooth client experience

Qualifications:

  • Previous experience in customer service, particularly in benefits or insurance
  • Strong verbal and written communication capabilities
  • Excellent problem-solving and decision-making skills
  • Able to work independently as well as part of a team
  • Familiarity with CRM systems and other relevant software
  • Attention to detail and ability to handle multiple tasks in a dynamic environment
  • Professional demeanor and empathy towards clients
  • Willingness to work flexible hours, including evenings or weekends if necessary

If you are dedicated to enhancing client satisfaction and making a difference, we encourage you to consider this opportunity.

What We Provide:

  • Flexible scheduling to support work-life balance
  • Opportunities for career advancement and professional development
  • Potential sign-on bonus (details to be discussed)
  • Long-term wealth creation possibilities
  • Regular training sessions sponsored by the company
  • Access to exclusive professional events
  • Performance-based bonus incentives
  • Opportunities for rapid advancement into management roles