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Client Service Director
1 month ago
The Client Service Manager is a key role in our organization, responsible for delivering exceptional service and support to our clients. This position involves interacting with clients in a consultative and collaborative manner to develop innovative solutions that meet their needs.
The goal is to deliver a positive client experience, resulting in client retention and growth, while building long-term relationships with clients and vendor partners.
This position operates in a hybrid work environment, with a minimum of 2 days in the office and the opportunity to work remotely for the remaining 3 days.
In-office requirements may be greater during the early stages of employment or based on business needs.
", "Responsibilities": "Manage a middle market commercial book of business in direct support of local office operations, with an approximate book size of $500,000 in revenue.
Provide prompt, accurate, and thoughtful service to clients by meeting or exceeding their needs.
Identify and place quality programs with competitive pricing and favorable terms for new and existing clients.
Produce accurate and thorough written submissions and proposals using Word, Excel, and PowerPoint.
Maintain accurate client records within the agency management system, Epic.
Analyze programs, coverages, loss runs, and pricing.
Develop and maintain strong relationships with clients and vendor partners.
", "Requirements": "Anticipates, monitors, and meets the needs of clients, responding to them appropriately.
Demonstrates a commitment to understanding clients' business needs and continually seeks to provide a trusted advisor level of service.
Ability to plan, prioritize, and organize work to meet or exceed deadline expectations.
Ensures work is comprehensive and error-free.
Quick learner with the ability to take direction and constructive feedback.
Effectively conveys information and expresses thoughts and facts.
Interacts appropriately with all team members, visitors, carriers, and community partners, without regard to individual characteristics.
", "Preferred Qualifications": "Fluency in Chinese is a plus but not required.
", "Company Overview": "Harrison Gray Search and Consulting LLC is a leading provider of recruitment and consulting services.
We are committed to delivering exceptional service and support to our clients and candidates.
", "How to Apply": "Interested candidates should submit their application through our website.
", "Contact Information": "Please contact us at [insert contact information].
", "Equal Opportunity Employer": "Harrison Gray Search and Consulting LLC is an equal opportunity employer.
", "EEO Statement": "We are committed to diversity and inclusion in the workplace.
", "Disclaimer": "The information contained in this job description is accurate to the best of our knowledge.
", "Language": "The primary language of this role is English.
", "Language Code": "The original language code is en.
", "Language": "The language of this role is English.
", "Language Code": "The original language code is en.
"}