Logistics Client Support Specialist
4 weeks ago
Job Title: Logistics Client Support Specialist
Job Summary:
We are seeking a Logistics Client Support Specialist to join our team at Mercury Business Services. As a Logistics Client Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their shipping needs are met with the highest level of service.
Key Responsibilities:
- Respond to client shipping requests and inquiries via email and phone
- Provide clients with consultative guidance on which of our services will best meet their needs
- Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays
- Work directly with clients to provide prompt response to service
- Book client shipments with a broad network of Mercury partners
- Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials
- Use our ZenDesk CRM and internal Transportation Management Software
- Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment
- Add vendor and client charges to shipment info to streamline invoicing
- Comply with all company business processes, procedures, and work instructions
Requirements:
- Bachelor's Degree
- 1-2 Years of work experience
- Ability to understand current and future needs of our clients
- Experience with the Microsoft Office suite
- A willingness to learn and work in a start-up environment
- Good oral and written communication skills, in person and electronically
- Demonstrated ability to resolve problems quickly and collaboratively
- Strong organizational and follow-through skills
- Exceptional work ethic
About Us:
Mercury Business Services is a company on a mission to provide the most seamless and worry-free logistics services in the world for every type of shipping. We are looking for self-motivated, innovative go-getters in every department to help us achieve our goal.
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