Logistics Client Support Specialist

4 weeks ago


Columbus, Ohio, United States Mercury Business Services Full time

Job Title: Logistics Client Support Specialist

Job Summary:

We are seeking a Logistics Client Support Specialist to join our team at Mercury Business Services. As a Logistics Client Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their shipping needs are met with the highest level of service.

Key Responsibilities:

  • Respond to client shipping requests and inquiries via email and phone
  • Provide clients with consultative guidance on which of our services will best meet their needs
  • Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays
  • Work directly with clients to provide prompt response to service
  • Book client shipments with a broad network of Mercury partners
  • Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials
  • Use our ZenDesk CRM and internal Transportation Management Software
  • Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment
  • Add vendor and client charges to shipment info to streamline invoicing
  • Comply with all company business processes, procedures, and work instructions

Requirements:

  • Bachelor's Degree
  • 1-2 Years of work experience
  • Ability to understand current and future needs of our clients
  • Experience with the Microsoft Office suite
  • A willingness to learn and work in a start-up environment
  • Good oral and written communication skills, in person and electronically
  • Demonstrated ability to resolve problems quickly and collaboratively
  • Strong organizational and follow-through skills
  • Exceptional work ethic

About Us:

Mercury Business Services is a company on a mission to provide the most seamless and worry-free logistics services in the world for every type of shipping. We are looking for self-motivated, innovative go-getters in every department to help us achieve our goal.



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