Current jobs related to Head of Customer Experience and Growth - New York, New York - Springwater Global

  • Head of Growth

    2 weeks ago

    New York, New York, United States Zip Security Full time

    About Zip SecurityAt Zip Security, we're revolutionizing enterprise cybersecurity by making it reasonable, efficient, and effective. Our mission is to reduce bloat and complexity in the industry, and we're looking for a talented individual to join our team as the Head of Growth.The RoleWe're seeking a highly motivated and experienced professional to lead our...

  • Head of Customer Experience

    4 weeks ago

    New York, New York, United States TABS inc. Full time

    About the CompanyTabs is a pioneering AI-powered revenue automation platform that empowers B2B businesses to streamline operations, eliminate manual work, and increase business model flexibility. Our cutting-edge technology extracts elements from complex contracts, automating billing, revenue recognition, and reporting workflows. With top-tier VC backing and...

  • Head of Customer Success and Growth

    2 months ago

    New York, New York, United States Perchwell Full time

    Job Description**About Perchwell**Perchwell is a modern data and workflow platform for real estate professionals and consumers. Our company is built on the industry's foundational data, and we aim to empower real estate professionals to do their best work, provide differentiated service to their clients, and grow their businesses.**Position Overview**We are...

  • Head of Growth

    2 weeks ago

    New York, New York, United States Zip Security Full time

    About Zip SecurityAt Zip Security, we're revolutionizing enterprise cybersecurity by making it reasonable, efficient, and effective. Our mission is to reduce bloat and complexity in the industry, and we're looking for a talented individual to join our team as the Head of Growth.The RoleWe're seeking a highly motivated and experienced professional to lead our...

  • Head of Sales and Growth

    3 weeks ago

    New York, New York, United States Black Pen Recruitment Full time

    Job Title: Head of SalesBlack Pen Recruitment is seeking a highly skilled and experienced Head of Sales to join our team. As a key member of our leadership team, you will be responsible for developing and implementing global sales strategies to drive user acquisition and revenue growth.Key Responsibilities:Develop and execute sales strategies to increase...

  • Head of Marketing and Growth

    2 weeks ago

    New York, New York, United States HER USA Full time

    Job Title: Head of Marketing and GrowthHER USA is seeking a highly skilled and experienced Head of Marketing and Growth to join our team. As a key member of our leadership team, you will be responsible for driving growth through customer acquisition, retention marketing, and brand awareness.Responsibilities:Develop and execute a comprehensive marketing...

  • Head of Customer Experience

    2 weeks ago

    New York, New York, United States Rain Full time

    {"title": "Head of Customer Success", "description": "Empower the Future of MoneyRain is revolutionizing the way people interact with money and financial products. We're a dynamic team of passionate builders and visionary founders. We're seeking a Head of Customer Success to lead and grow our customer success and customer support teams. In this role, you...

  • Head of Growth Strategist

    2 weeks ago

    New York, New York, United States Sundae School Full time

    Head of Growth Job DescriptionSundae School is seeking a highly skilled and experienced Head of Growth to drive the company's strategic growth initiatives. This role requires a deep understanding of market dynamics, e-commerce strategy & optimization, and data-driven decision-making to unlock new opportunities for revenue growth.Key Responsibilities:Develop...

  • Head of Growth Strategist

    1 month ago

    New York, New York, United States Sundae School Full time

    Job Title: Head of GrowthSundae School is seeking a highly skilled and experienced Head of Growth to drive the company's strategic growth initiatives. This role requires a deep understanding of market dynamics, e-commerce strategy & optimization, and data-driven decision-making to unlock new opportunities for revenue growth.Key Responsibilities:Develop and...

  • Head of Growth

    1 month ago

    New York, New York, United States Lyra Technology Group Full time

    Lyra Technology Group is a family of industry-leading technology service businesses. Our companies operate independently, with exceptional management teams at the helm. We partner with businesses, retaining their employees, name, and culture, and approach every decision with a focus on sustainable and healthy growth over the long term. Our platform,...

  • Head of Marketing and Growth

    2 weeks ago

    New York, New York, United States HER USA Full time

    Job Title: Head of Marketing and GrowthHER USA is seeking a highly skilled and experienced Head of Marketing and Growth to lead our marketing efforts and drive user growth. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive marketing strategy that aligns with our business goals and objectives.About...

  • Head of Customer Experience Lead

    2 weeks ago

    New York, New York, United States Visitt Full time

    Customer Experience Leader WantedVisitt is seeking a seasoned professional to lead our customer experience team. As the Head of Customer Experience, you will be responsible for developing and implementing a customer success strategy that drives retention, satisfaction, and growth.Key ResponsibilitiesDevelop and execute a customer success strategy that aligns...

  • Head of Customer Experience

    1 month ago

    New York, New York, United States Rain Full time

    Unlock the Future of MoneyRain is revolutionizing the way we think about money and financial products. Our team is passionate about empowering the next generation of users and driving innovation in the fintech space.About the RoleWe're seeking a seasoned professional to lead our customer success and support teams. As the Head of Customer Experience, you will...

  • Head of Customer Experience

    1 month ago

    New York, New York, United States Rain Full time

    {"title": "Head of Customer Success", "content": "Empower the Future of MoneyRain is revolutionizing the way people interact with digital money and financial products. We're a dynamic team of passionate builders and visionary founders.We're seeking a seasoned professional to lead and grow our customer success and customer support teams.In this role, you'll...

  • Head of Sales and Growth

    4 weeks ago

    New York, New York, United States Black Pen Recruitment Full time

    Job DescriptionBlack Pen Recruitment is seeking a highly skilled and experienced Head of Sales to join our team. As a key member of our leadership team, you will be responsible for developing and implementing global sales strategies to drive user acquisition and revenue growth.Key Responsibilities:Develop and execute sales strategies to increase user...

  • Head of Sales and Growth

    1 month ago

    New York, New York, United States Black Pen Recruitment Full time

    About the JobAs the Head of Sales, you will be responsible for developing and implementing global sales strategies to drive user acquisition and revenue growth for our client, a US-based Fintech company.Key ResponsibilitiesDevelop and execute sales strategies to increase user acquisition and revenue growthAnalyze market trends and customer needs to identify...

  • Head of Sales and Growth

    2 weeks ago

    New York, New York, United States Black Pen Recruitment Full time

    About the JobWe are seeking a seasoned sales leader to join our team as Head of Sales and Growth. As a key member of our leadership team, you will be responsible for developing and executing global sales strategies to drive user acquisition and revenue growth.Key ResponsibilitiesDevelop and execute sales strategies to increase user acquisition and revenue...

  • Head of Growth and Expansion

    7 days ago

    New York, New York, United States First Base Full time

    About the RoleFirstbase is seeking a seasoned growth leader to spearhead our user acquisition and growth efforts. As the Head of Growth and Expansion, you will be responsible for developing and executing a comprehensive growth strategy, driving paid marketing initiatives, and overseeing organic efforts. Your expertise will be crucial in building and scaling...

  • Head of Customer Experience

    2 weeks ago

    New York, New York, United States Rain Full time

    Unlock the Future of Money with RainRain is revolutionizing the financial landscape by empowering the next generation of money and financial products. As a lean and agile team of passionate builders and veteran founders, we're seeking a seasoned Head of Customer Success to lead and grow our customer success and customer support teams.In this pivotal role,...

  • Head of Growth Strategy

    2 weeks ago

    New York, New York, United States vivenu GmbH Full time

    Revolutionize Ticketing with vivenu GmbHvivenu GmbH is a pioneering ticketing platform that's redefining the industry. As the Head of GTM Strategy, you'll play a crucial role in shaping our go-to-market strategy and driving growth.About the RoleWe're seeking a seasoned professional with a strong background in market analysis, cross-functional project...

Head of Customer Experience and Growth

2 months ago

New York, New York, United States Springwater Global Full time
About the Role

We are seeking a seasoned executive to lead our Customer Experience and Operations teams as Vice President of Customer Experience. This is a hybrid role that requires at least three days a week in our NYC office and reports directly to the COO.

Key Responsibilities
  • Strategic Leadership: Develop and execute a Customer Experience roadmap that supports the exponential growth of our business.
  • Team Management: Lead a high-performing Customer Success and Operations team, fostering a culture of innovation and continuous improvement.
  • Customer Relationships: Cultivate and maintain strong partnerships with executive stakeholders across our customer base, ensuring their needs and expectations are met and exceeded.
  • Process Optimization: Utilize customer feedback to inform product improvements and reduce pain points.
  • Collaboration: Partner with Sales, Marketing, Product, and other teams to create a seamless customer journey.
  • Data-Driven Decision Making: Use analytics to refine customer interactions, focusing on first-time resolution and efficiency without compromising satisfaction.
  • Resource Management: Manage the CX budget strategically, ensuring maximum ROI.
  • Innovation: Stay ahead of industry trends, bringing innovative approaches to enhance the Customer Experience and maintain a competitive edge.
  • Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and driving a customer-first mindset.
Requirements
  • Experience: 12+ years in customer experience roles across customer success, support, and/or operations, with at least 5 years in a leadership capacity.
  • Proven Success: A track record of driving customer satisfaction, growth, and retention in a B2B2C environment, particularly in high-growth startups.
  • Leadership: Strong ability to inspire and lead teams, managing competing priorities with grace.
  • Relationship-Building: Exceptional communication and interpersonal skills, with a talent for building lasting relationships with customers and stakeholders.
  • Analytical Prowess: A data-driven mindset, using analytics to inform decisions and drive continuous improvement.
  • Tech-Savvy: Experience with customer success and support tools (e.g., CRM, help desk software, customer success platforms).
  • Industry Knowledge: Experience in employee benefits or HR Tech is a plus.