Head of Customer Experience

3 weeks ago


New York, New York, United States Rain Full time
{"title": "Head of Customer Success", "content": "Empower the Future of Money

Rain is revolutionizing the way people interact with digital money and financial products. We're a dynamic team of passionate builders and visionary founders.

We're seeking a seasoned professional to lead and grow our customer success and customer support teams.

In this role, you'll be responsible for ensuring our users have an exceptional experience, navigating the intersection of fintech, digital money, and tokenized dollars.

You'll have the opportunity to drive massive impact at a small and rapidly growing company backed by top investors in Silicon Valley.

This is a chance to join at the earliest stage and shape the future of customer success at Rain.

What You'll Do
  1. Design, grow, and manage our customer support team, driving satisfaction among our customers and their customers.
  2. Develop and execute strategies to improve customer experiences.
  3. Collaborate closely with product, engineering, and operations teams to ensure the voice of the customer is reflected in everything we do.
  4. Create and implement scalable processes and systems to support our growing user base.
  5. Provide regular insights and feedback to the executive team on customer trends, needs, and areas for improvement.
What We're Looking For
  • Proven experience leading a customer success or customer experience team in a fintech or tech environment.
  • A deep understanding of customer lifecycle management, with a focus on driving user engagement and satisfaction.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams.
  • A passion for the future of money, with a desire to stay ahead of industry trends.
Our Perks
  • Unlimited time off to recharge and stay at your best.
  • Flexible working arrangements, including remote work options.
  • Comprehensive health, dental, and vision plans, plus company-subsidized life insurance.
  • Equity plan to benefit from our success.
  • Rain Cards to help you become familiar with our core products.
  • Reimbursements for eligible wellness spending, such as gym memberships and fitness classes.
  • Team summits to build relationships, strengthen bonds, and share our vision for the future.
", "lang_code": "en"}

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