Sales and Customer Support Associate

2 weeks ago


Brownsville, Texas, United States The Home Depot Full time
Position Overview:
Sales and Customer Support Associates deliver prompt and courteous service by proactively engaging with customers to understand their requirements and offer assistance.

These associates gain knowledge about products through our resources and provide customers with information to facilitate the sale of comprehensive projects.

Individuals in this role will master the skills to welcome, assess, recommend, and finalize sales with every customer in their designated area, while also being familiar with the basics in related sections.

Sales and Customer Support Associates are responsible for maintaining the stocked condition of their assigned zones, ensuring these areas are tidy, accessible, and secure.


Each associate plays a crucial role in fostering a safe working and shopping atmosphere by adhering to all safety protocols and standards, completing necessary safety training, promptly addressing hazards and unsafe situations, or reporting issues to the Manager on Duty, and performing their duties safely to protect themselves, colleagues, vendors, and customers.

These associates collaborate closely with their Department Supervisor and fellow team members within their department, as well as across other departments.

Specific store sections may encompass Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.

The Sales and Customer Support role may encompass various positions including Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.



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