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Bilingual Customer Support Specialist

2 months ago

Brownsville, Texas, United States Maximus Full time
Job Overview

Join a mission-driven team

At Maximus, we are dedicated to assisting governments in fulfilling their objectives by delivering vital services to the most at-risk populations in the communities we serve. Our team is the backbone of Maximus.

Now Hiring Bilingual Customer Support Specialists

Bilingual Customer Support Specialists (CSSs) at Maximus play a crucial role every day by providing healthcare guidance to millions of individuals navigating complex healthcare options. CSSs deliver this essential information through various channels including phone, webchat, or written communication. To ensure your success, Maximus offers paid, thorough training.

Position Title: Bilingual Customer Support Specialist - Spanish, Healthcare

Work Environment – On-site Position

Compensation – $18.92 per hour plus potential bonuses exceeding $1800*

Work Schedule – Full-Time positions available

Please note, this position is strictly on-site. This job posting is for future training classes; specific hours and schedules will be discussed with the recruiter.

Evening shifts are preferred, with a 10% shift differential for hours worked between 7 PM and 5 AM.

Empowering Communities Through Bilingual Support.

Are you enthusiastic about making a positive difference in people's lives? Do you excel in delivering outstanding customer service? If so, we invite you to consider this opportunity. Maximus is currently seeking Bilingual (Spanish) Customer Support Specialists to join our dedicated team.

Role Overview:

This role involves providing customer support to some of the most vulnerable populations in America who require assistance navigating intricate healthcare plans. Maximus equips our CSSs with comprehensive training to ensure they possess the highest levels of expertise and professionalism.

Compensation and Benefits:

At Maximus, we value teamwork and shared success. Our benefits reflect this commitment by supporting your health, financial stability, and work-life balance, ensuring you are prepared for all significant moments.

  • Bilingual base rate of $18.92/hr. + 10% shift differential for evening shifts
  • Potential bonuses exceeding $1800, including completion bonuses and referrals*
  • Paid Sick Leave and PTO along with 11 paid holidays
  • Company-sponsored medical coverage for employees
  • Employee Assistance Program (EAP)
  • Wellness and Discount Programs for employees
  • Flexible scheduling options available
  • A supportive environment with opportunities for career growth and advancement
  • No cold calling, sales, or collection responsibilities

*Eligibility criteria apply; consult your recruiter for more details.

Key Responsibilities:

  • Deliver customer support for basic inquiries and issues through various channels (e.g., phone, email, web chat).
  • Handle routine inquiries effectively.
  • Utilize computerized systems for tracking and information gathering.
  • Provide feedback on call trends and processes.
  • Direct customers to published materials or senior staff as needed.
  • Respond to inquiries in a courteous and professional manner using pre-scripted responses.
  • Adhere to policies and standard operating procedures.
  • Assist customers with online applications and submissions.
  • Maintain current knowledge of client regulations and policies.
  • Report any issues encountered via the online system.

Minimum Qualifications:

  • High School diploma or equivalent with at least 6 months of customer service experience.
  • Fluency in English and Spanish is required.
  • Ability to work within established timelines.
  • Excellent interpersonal skills and ability to manage multiple tasks.
  • Team-oriented mindset.
  • Participation in internal training is mandatory.
  • Must be able to communicate professionally in both languages.
  • Willingness to work overtime and on scheduled holidays as required.
  • On-site presence is essential for effective collaboration.

About Maximus:

Driving progress for communities

With decades of experience, we design and deliver impactful health and human service programs. Our mission is to strengthen communities and enhance the lives of those we serve.

Transforming lives and achieving objectives

For over 40 years, Maximus has partnered with various levels of government to provide essential health and human services. We leverage our extensive experience to develop high-quality, cost-effective solutions tailored to meet unique community needs.

A global leader in government services

With a presence in multiple countries, we deliver measurable results on an international scale while maintaining a local focus.

Why Choose Maximus?

Our diverse team communicates in over 120 languages, helping to eliminate barriers and connect citizens with necessary services. We are passionate about our work because we care.

Valuing contributions

We foster a culture that respects and values individual contributions and differences, believing that diversity sparks innovation and drives exceptional performance.

A collaborative environment

We are committed to teamwork and are proud of our dedication to becoming the leading provider of government program administration.

An engaging workplace

Our employees are problem solvers and innovators, and we strive to provide them with a supportive work environment and meaningful roles that contribute to our company’s goals.