Bilingual Customer Support Specialist

2 days ago

Brownsville, Texas, United States MAXIMUS Full time
Job Overview

Location: On-site Position
Compensation: $18.92 per hour plus potential bonuses exceeding $1800*
Work Schedule: Full-Time positions available

This job opportunity is for both regular and limited service positions, all of which are on-site. Details regarding hours, schedules, and start dates will be discussed with the recruiter.

Night shifts are highly sought after, with a 10% shift differential for hours worked between 7 PM and 5 AM.

Empowering Communities Through Bilingual Support
If you are dedicated to making a meaningful difference in people's lives and excel in delivering outstanding customer service, we invite you to consider joining our team at Maximus as a Bilingual (Spanish) Customer Support Specialist.

Role Summary
As a Bilingual Customer Support Specialist, you will play a crucial role in assisting customers with their inquiries and ensuring a positive experience. Your passion for helping others and your exceptional communication skills will be key to your success in this position.

Compensation and Benefits
At Maximus, we value teamwork and shared success. Our benefits are designed to support your health, financial stability, and work-life balance, ensuring you are prepared for all the important moments in life.

  • Base pay of $18.92 per hour, with a 10% shift differential for evening shifts
  • Opportunities for bonuses exceeding $1800, including incentives for training completion and referrals*
  • 401k plan with company matching
  • Paid Sick Leave and PTO, along with 11 paid holidays
  • Company-sponsored basic medical coverage
  • Employee Assistance Program (EAP)
  • Wellness and Discount Programs for employees
  • Flexible scheduling options available
  • A nurturing environment with opportunities for career growth and advancement
  • No cold calling, sales, or collection calls involved

*Eligibility criteria apply; please consult your recruiter for further details.

Key Responsibilities:

  • Deliver customer service for routine inquiries through various channels (telephone, email, web chat, or written correspondence).
  • Handle basic and routine calls effectively.
  • Utilize a computerized system for tracking and information gathering.
  • Provide constructive feedback and insights on call trends and processes.
  • Assist customers by directing them to published materials or senior staff when necessary.
  • Respond to inquiries in a courteous and professional manner, using pre-scripted responses.
  • Adhere to policies and standard operating procedures, including timesheet completion and privacy regulations.
  • Employ standard technology such as telephone, email, and web browsers to fulfill job duties.
  • Guide callers in completing online applications and submitting them for processing.
  • Maintain accurate call logs and ensure compliance with procedures.
  • Stay informed about client regulations and policies.
  • Report any issues encountered in the online system for resolution.

Qualifications:

  • High School diploma or equivalent, with a minimum of 6 months of customer service experience.
  • Fluency in English and Spanish is required.
  • Ability to meet established turnaround times.
  • Strong interpersonal skills and the ability to manage multiple tasks simultaneously.
  • Team-oriented mindset.
  • Completion of internal CCO training is mandatory for this role.
  • Participation in additional training for Medicare claims is required.
  • Must demonstrate proficiency in Spanish through an assessment.
  • Willingness to work overtime and on scheduled holidays may be necessary.
  • This position requires on-site presence for effective collaboration and communication.
About Maximus

Since 1975, Maximus has been dedicated to its mission of Helping Government Serve the People, facilitating citizens' engagement with their governments across various health and human services programs. With a workforce of approximately 30,000 employees globally, Maximus proudly partners with government agencies in multiple countries. Begin your career with Maximus through our dynamic customer service centers.

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