Client Support Associate

6 days ago


Brownsville, Texas, United States Teleperformance USA Full time
About the Role

As a Customer Service Representative at Teleperformance USA, you will be the face of our company, providing exceptional support to our clients and customers. Your primary responsibility will be to respond to customer inquiries and resolve issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a fair and timely manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Escalate complex issues to team leaders and quality coaches
  • Participate in quality coaching and performance evaluations
Requirements
  • Two years of experience in a customer service or contact center role
  • Effective communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of property management and reservations systems
  • Proficiency in basic Windows and MS Office packages
  • Bilingual (English and Spanish) language skills
What We Offer

At Teleperformance USA, we offer a competitive salary and benefits package, including paid training, competitive wages, full benefits, and paid time off. We also offer opportunities for career growth and development, as well as a fun and supportive work environment.



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