Restaurant General Manager
4 days ago
We are seeking a highly skilled and experienced Restaurant General Manager to join our team at WKS Restaurant Group. As a Restaurant General Manager, you will be responsible for the overall success of our restaurant, including sales and profit goals, guest satisfaction, and company policies.
Key Responsibilities- Manage the restaurant's sales and profit plan to achieve business objectives.
- Analyze operating statements to identify areas for improvement and implement corrective actions.
- Stay informed about local market trends, competition, and opportunities, and work with the District Manager to select and implement effective LSM programs.
- Ensure new products are rolled out according to company standards.
- Ensure restaurant operations comply with all requirements of the El Pollo Loco Operations Manual.
- Ensure all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner.
- Stay informed about company policies and procedures through regular reading of memos and checking emails.
- Communicate product deficiencies to the District Manager.
- Ensure exceptional guest satisfaction through effective and efficient service and a clean and pleasant environment.
- Maintain proper inventory levels for food and non-food items.
- Ensure the safety of all employees and guests, and handle accidents promptly and effectively.
- Directly supervise assistant managers and hold them accountable for meeting expectations.
- Prepare management work schedules according to company expectations.
- Ensure hourly employee schedules meet labor staffing guidelines.
- Complete daily, weekly, and other administrative records according to company expectations.
- Organize and conduct employee and management meetings, and create a positive work environment.
- Ensure employees and managers receive appropriate training and development.
- Take corrective disciplinary action with hourly and management employees.
- Recognize and reward employees' good performance.
- Responsible for recruitment, interviewing, and selection of hourly employees, and ensure the restaurant is staffed according to company expectations.
- Minimum of one year management experience in the hospitality business.
- High school degree or equivalent preferred.
- Ability to effectively speak, read, and write in English.
- Guest Focus: Respond to guest needs, use guest feedback, and respond to guest concerns and complaints effectively.
- Communication: Encourage open sharing of ideas, communicate clearly and concisely, and facilitate well-organized meetings and group discussions.
- People Relationships: Value diversity, understand customer base, and manage disagreements and conflicts effectively.
- Leadership: Foster teamwork, cooperation, and involve others, create a positive work environment, and take responsibility for own actions and decisions.
- Planning and Organizing: Set objectives and priorities, develop effective plans, and meet deadlines.
- Extensive standing without breaks.
- Exposure to heat, steam, smoke, and cold.
- Reaching heights of approximately 6 feet and bending to touch the floor.
- High level of mobility/flexibility in space provided.
- Ability to work irregular hours and under heavy pressure/stress during busy times.
- Responsible for one restaurant.
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