Hotel Housekeeper

2 weeks ago


Orange, New Jersey, United States Red Roof Inns, Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Housekeeping Guest Service Representative to join our team at Red Roof Inns, Inc. As a key member of our housekeeping team, you will be responsible for ensuring that our guest rooms are clean, comfortable, and meet the highest standards of quality.

Key Responsibilities
  • Prepare and maintain guest rooms to the highest standards of cleanliness and quality.
  • Restock and transport cleaning supplies, linens, and amenities to assigned guest rooms.
  • Smile and greet guests, maintain positive guest relations, and handle guest requests in a professional and courteous manner.
  • Communicate with front desk staff about room information, maintenance cards, lost and found items, and any discrepancies between stayovers and checkouts.
  • Inspect room fixtures and accessories for proper location, operation, and function, and report any concerns to maintenance and front desk staff.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Ability to work in non-climate-controlled conditions and exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs).
  • Comply with all OSHA standards and provide special services for guests upon request.
  • Perform self-room inspections and accept feedback from room quality inspections performed by hotel management and trained team members.
  • Cross-train in laundry, maintenance, and/or front desk job functions, if possible.
Requirements
  • 1-2 years in previous customer service preferred.
  • Some administrative duties required (timekeeping system, rooms cleaned reports, etc.).
  • Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff.
  • Must be able to easily and frequently change from one task to another and work with minimal supervision.
  • Frequent lifting and bending are required.
  • May be required to work nights, weekends, and/or holidays.
Working Conditions

As a Housekeeping Guest Service Representative, you will be working in a fast-paced environment with frequent interactions with guests and hotel staff. You will be required to work in non-climate-controlled conditions and may be exposed to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Required Qualifications
  • Legally authorized to work in the United States.
Preferred Qualifications
  • 17 years or older.
  • Able to comfortably lift 50 lbs.


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