Testing Center Operations Manager

7 days ago


GondrecourtleChâteau, Grand Est, United States Concordia University St. Paul Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to serve as our Testing Center Operations Manager. This role is responsible for ensuring the smooth operation of our testing centers, providing exceptional customer service to students, faculty, and staff, and collaborating with the academic team to achieve our goals.

Key Responsibilities
  • Testing Center Operations: Oversee the day-to-day activities of our testing centers, ensuring that all operational functions are running smoothly and efficiently.
  • Proctoring Services: Coordinate and supervise proctoring services, ensuring that all testing protocols are followed and that students receive a positive testing experience.
  • Customer Service: Provide exceptional customer service to students, faculty, and staff, responding to their needs and concerns in a timely and professional manner.
  • Collaboration: Work closely with the academic team to develop and implement testing policies and procedures, ensuring that they align with our institution's goals and objectives.
  • Problem-Solving: Analyze and resolve problems that arise in the testing centers, using your technical knowledge and skills to find solutions and improve processes.
Requirements
  • Education: Bachelor's degree preferred; will accept experiential equivalent.
  • Experience: Experience in a higher education environment, preferably in a testing or proctoring role.
  • Skills: Strong organizational and communication skills, ability to work independently and as part of a team, and proficiency in MS Office and Google Office Suite.
Working Conditions

This role requires sitting for 5-6 hours a day, standing for 2-3 hours a day, and walking for 2-3 hours a day. Lifting, carrying, pushing, bending, squatting, kneeling, climbing, and reaching are occasional requirements. Fine eye-hand coordination is continuously required. Driving is rarely required.

Supplemental Information

Concordia University St. Paul is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.


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