Operations Manager

17 hours ago


Santa Clara, California, United States Eurofins USA Consumer Product Testing Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Eurofins USA Consumer Product Testing. The successful candidate will be responsible for overseeing the organization, implementation, and execution of all ESL California orders, ensuring daily communication with direct line managers to allocate resources effectively.

Key Responsibilities
  • Manage the ESL California order process from METrak entry to customer report delivery, ensuring timely and accurate completion of tasks.
  • Coordinate with direct line managers to allocate resources, prioritize tasks, and meet monthly net sales budget expectations.
  • Contribute to monthly project deliverables, ensuring the successful completion of projects and meeting the required parameters.
  • Ensure all testing is conducted within the required parameters, data is recorded accurately, and inspection/support are organized throughout the project duration.
  • Manage and maintain the ESL order process, including METrak updates, customer report delivery, and periodic project status/schedule updates.
  • Facilitate team meetings, stay current on new services, procedures, and product offerings, and maintain existing customer accounts to ensure customer satisfaction.
  • Coordinate and attend customer meetings, maintain weekly lab 6S initiatives, and answer customer sales/project inquiries promptly.
  • Guide customers on regulatory/market requirements, communicate/report significant feedback to Sales Management, Lab Management, and Customer Experience Management, and support direct line managers in identifying, interviewing, and integrating new FTEs.
Additional Responsibilities
  • Support/fill-in for Calibration Custodian as needed, support/fill-in for test cell Maintenance, and contribute to team efforts of customer arrivals, test cell preparations, 6S, equipment maintenance, and troubleshooting.
What We Offer
  • Excellent full-time benefits, including comprehensive medical coverage, dental, and vision options, life and disability insurance, 401(k) with company match, paid vacation and holidays.

Eurofins USA Consumer Product Testing is an equal opportunity employer and welcomes applications from diverse candidates.


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