Facilities Operations Manager

1 week ago

Santa Clara, California, United States Jones Lang LaSalle Incorporated Full time
About the Role

We are seeking a highly skilled and experienced Assistant Facilities Manager to join our team at Jones Lang LaSalle Incorporated. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our multi-building portfolio in Santa Clara, CA.

Key Responsibilities
  • Manage the site in accordance with all agreed policies, procedures, and contract scope.
  • Assist with vendor management for maintenance of janitorial, landscape, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites.
  • Support the sourcing SME and area/site managers through the vendor contract procurement process.
  • Ensure all vendors are in compliance with contract and all insurance requirements.
  • Ensure compliance with all health and safety, environment, and risk management policies and procedures.
  • Coordinate internally with other teams for project completion.
  • Support the site and area manager in the implementation of short and long-term projects for the client.
  • Proactively develop and manage client relationships ensuring that expected service levels are achieved.
  • Comply with all requirements of the client contract and meet or exceed key performance indicators.
  • Deliver an exceptional quality of service to the client, as reflected by client feedback.
  • Support the implementation of innovative programs and processes that reduce short and long-term operating costs and increase productivity.
  • Assist the area/site manager to achieve or exceed financial targets and key performance indicators.
  • Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs. budget, variance etc.).
  • Manage vendor purchase orders, invoices, and payments.
  • Help to develop and approve the annual capital plan for each building, interfacing closely with the client.
  • Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
  • Proactively manage the site operations team.
  • Participate in performance management program and personal development planning.
  • Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements.
  • Lead, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of service.
  • Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
  • Participate in the individual performance management program and personal development planning for members of the team.
  • Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s.
  • Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics, and Excellence.
  • Functional operational control to deliver excellence every time.
  • Implement service tasks, procedures, and policies and measure performance.
  • Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered.
  • Understand the operational & technical requirements of the site and ensure that current contracts are maintained.
  • Resolve user's complaints and concerns with solutions and follow up.
  • Be able to resolve problems or improve operations.
  • Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
  • Report building incident following with set escalation channels with measures and solutions.
  • Work with all related parties on timely delivery of all services.
  • Cost-saving mind-set that drives value for service at every level.
  • Support extended for Budget forecasting and preparation as and when required.
  • Audit and closure of Open PO's.
  • Regular audit and ensure closure of Service tickets adhering to timelines.
  • Manage & oversee site services (Soft & Hard) as part of the scope delivered where required.
  • Ensure PM Planned Maintenance program is followed to minimize maintenance, repair, and replacement costs.
  • Review operational SOP's & propose/make changes as part of continuous improvement.
  • Manage minor projects/churn in the office.
Requirements
  • High School Diploma or equivalent.
  • 4+ years of dedicated work experience as an Assistant Facility Manager in the real estate/property/facility management industry.
  • 2+ years of people management/supervisory experience in the real estate/property/facility management industry.
  • Proven work experience managing multiple buildings/properties.
  • Experience using a work order, asset, vendor management software (CMMS).
  • Advanced leadership and relationship building skills.
  • Strong interpersonal skills and problem-solving ability.
  • Excellent verbal/written communication and presentation skills.
  • Proven record of providing excellent internal and external customer service.
  • Knowledge of standard business and accounting practices.
  • Military service or higher education in a related field such as business, hospitality, property management is desirable.
  • Manufacturing/lab facilities management experience is desirable.
What We Offer

We offer a competitive salary range of $76,300.00 – $103,000.00 USD per year, as well as a comprehensive benefits package and opportunities for professional growth and development.

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.

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