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Eligibility Assessment Specialist

2 months ago

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Position Overview

As an Eligibility Assessment Specialist at Acro Service Corp, you will play a crucial role in evaluating the qualifications of claimants for various benefits. Your expertise will ensure that all determinations are made in accordance with established guidelines.

Key Responsibilities

  • Assess the eligibility of claimants based on non-monetary criteria, adhering to the protocols set forth for benefits administration.
  • Conduct interviews with claimants through various communication methods, including face-to-face meetings, telephone conversations, and written correspondence, to accurately determine their eligibility status.
  • Engage with employers through direct interactions and various communication channels to gather essential information that aids in the eligibility assessment process.
  • Address routine inquiries from claimants, employers, and the public regarding procedural matters, such as the status of benefit disbursements and the application process.

Qualifications

  • Experience in customer service or within a high-volume call center environment.
  • Proficient in managing multiline phone systems.
  • Strong multitasking abilities to handle various responsibilities efficiently.