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Customer Service and Sales Ambassador

2 months ago


Newark, Delaware, United States Ursa Innovations Full time
About the Role

As a Customer Service and Sales Representative at Ursa Innovations, you will play a vital role in creating a positive and engaging experience for our clients' customers. Your primary responsibility will be to provide innovative solutions to guide customers to the right choice, while delivering exceptional customer service that exceeds expectations.

Key Responsibilities
  • Customer Needs Identification: Discover customers' needs and preferences to provide tailored solutions.
  • Sales and Service Delivery: Provide face-to-face sales and service to customers, ensuring a seamless and satisfying experience.
  • Product Knowledge: Stay up-to-date on the latest news and developments in technology to effectively communicate with customers.
  • Team Collaboration: Work closely with colleagues to achieve team and individual goals, driving success for Ursa Innovations.
Requirements
  • Experience: 1+ year of customer service or sales experience preferred, but not required.
  • Critical Thinking: Apply critical thinking to troubleshoot routine problems and provide effective solutions.
  • Communication: Provide knowledgeable responses to customer inquiries and effectively communicate with colleagues.
  • Compliance: Familiarize yourself with compliance guidelines and sales techniques to ensure a smooth customer experience.
  • Flexibility: Be open to a flexible work schedule and adapt to changing customer needs.
Qualifications
  • Customer Focus: Dedicated to providing an excellent customer experience and exceeding expectations.
  • Communication Skills: Strong communication and interpersonal skills to effectively interact with customers and colleagues.
  • Organizational Skills: Organized and detail-oriented to manage multiple customer interactions and tasks.