Help Desk Specialist
3 weeks ago
Job Summary:
Production Resource Group is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and ensuring that their computer systems are running smoothly.
Key Responsibilities:
- Provide first contact support to employees via phone, email, and chat
- Troubleshoot and resolve technical issues with computer hardware and software
- Document and track incidents and service requests
- Collaborate with other teams to resolve complex technical issues
Requirements:
- 2 years of college-level training in IT or a related field
- 3 years of experience in technical IT customer service
- Knowledge of basic computer hardware and software
- Excellent communication and problem-solving skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technology, please submit your application today.
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