Help Desk Specialist
15 hours ago
Production Resource Group LLC is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for ensuring proper computer operation so that end users can accomplish business tasks.
Key Responsibilities:- Receive, prioritize, document, and actively resolve end-user help requests and escalate incidents when necessary to maintain SLA expectations.
- Use diagnostic and help request tracking tools to resolve problems.
- Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
- Build rapport and elicit problem details from service desk customers.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Two years of college-level training with a focus in IT or a comparable bachelor's degree.
- Minimum of 3 years of experience in technical IT Customer Service or a related field.
- Multiple site experience preferred.
- Knowledge of basic computer hardware.
- Experience with desktop and server operating systems.
- Extensive application support experience.
- Working knowledge of a range of diagnostic utilities.
- Familiarity with the fundamental principles of ITIL.
- 40-hour onsite work week.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- Lifting and transporting of moderately heavy objects.
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Help Desk Specialist
3 weeks ago
Secaucus, New Jersey, United States Production Resource Group Full timeJob Title: Help Desk SpecialistProduction Resource Group is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our end-users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key Responsibilities:Provide first contact support...
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Help Desk Specialist
3 weeks ago
Secaucus, New Jersey, United States Production Resource Group Full timeJob SummaryWe are seeking a highly skilled Help Desk Specialist to join our team at Production Resource Group. As a Help Desk Specialist, you will be responsible for providing technical support to our end-users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide first contact support to...
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Help Desk Specialist
1 hour ago
Secaucus, New Jersey, United States Production Resource Group Full timeJob Summary:The Help Desk Specialist is a key member of our team, responsible for providing top-notch technical support to our end-users. As a Help Desk Specialist, you will be the first point of contact for our customers, providing timely and effective resolution of their technical issues.Key Responsibilities:* Provide first contact support for incoming...
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Help Desk Specialist
4 weeks ago
Secaucus, New Jersey, United States Production Resource Group Full timeJob Summary:The Help Desk Specialist role at Production Resource Group is a critical position that ensures the smooth operation of our computer systems. As a Help Desk Specialist, you will be the first point of contact for end-users, providing timely and effective resolution of technical issues. Your primary responsibility will be to receive, prioritize, and...
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Help Desk Specialist
3 weeks ago
Secaucus, New Jersey, United States Production Resource Group Full timeJob Summary:The Help Desk Specialist role at Production Resource Group is a critical position that ensures the smooth operation of our computer systems. As a Help Desk Specialist, you will be the first point of contact for end-users, providing timely and effective resolution of technical issues. Your primary responsibility will be to receive, prioritize, and...
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Branch Collections Specialist
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Purchasing Specialist
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Field Based Peer Support Specialist
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Secaucus, New Jersey, United States UnitedHealth Group Full timeJob SummaryUnitedHealth Group is seeking a highly motivated and experienced Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a critical role in supporting consumers and families in achieving their recovery goals. You will work closely with the clinical team to implement care coordination and provide peer support services...
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