Client Relations Specialist

2 weeks ago


New York, New York, United States Dezeen Full time

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Dezeen is seeking a Client Relations Specialist to enhance its team.

The position will primarily cater to Dezeen's expanding network of wholesale partners and online retailers, while also supporting growth in our direct-to-trade and e-commerce sales channels. The candidate will be based remotely and will report to the Commercial Director.

About Dezeen

Founded with a commitment to innovation, Dezeen is a leading design and manufacturing brand known for its luxury home and commercial products. We distribute high-quality lighting, furniture, and decor across various global markets.

Dezeen has a well-established customer base and an ambitious plan to enhance distribution and sales across key markets.

Role Overview

The Client Relations Specialist will serve as the primary contact for our wholesale, trade, and consumer accounts. The candidate will manage all aspects of order processing and customer service while providing operational support to the team.

Key Responsibilities

  • Order Management: Oversee the complete order lifecycle, ensuring timely processing and adherence to performance metrics.
  • Customer Service: Act as the brand's representative, addressing customer inquiries and resolving issues promptly. Build strong relationships with partners by delivering exceptional service and accurate information.
  • Sales and Operational Support: Collaborate with various teams to assist in onboarding new clients, providing data-driven insights, and ensuring smooth operations with third-party logistics providers.

A successful candidate will contribute to achieving growth targets through effective management of customer needs and operational efficiency. You will have the opportunity to leverage your experience and creativity to enhance processes and build strong industry relationships.

Candidate Profile

We are looking for an individual with three to five years of experience in a design-related field or a similar creative industry. The ideal candidate will possess excellent communication and analytical skills, be well-organized, and work effectively within a team.

Desired Qualities:

  • Proactive and Independent: You thrive in an autonomous environment and take initiative in structuring your work.
  • Detail-Oriented: You have a keen eye for detail and enjoy working with data and processes.
  • Process-Driven: You have experience with various systems and tools, and you understand how to improve processes for greater efficiency.

If you believe you fit this profile, we encourage you to submit your CV along with a cover letter detailing your suitability for this role.

We value diversity and welcome applicants from all backgrounds.



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