IT Support Specialist

1 month ago

Westborough, Massachusetts, United States LG Energy Solution Michigan, Inc. Full time

Company Overview

LG Energy Solution Vertech, Inc. is a leading supplier and integrator of energy storage systems. Our team of experts provides expert service to our customers, ensuring unparalleled safety and excellence in manufacturing. We bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market, addressing our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning, and auxiliary systems.

Our AEROS energy operating system is the engine of innovation, providing advanced control functions to maximize the value of our customers' energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

At LGES Vertech, we empower and expect our team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer-sponsored medical, dental, and vision insurance, and flexible working hours.

For more information about LGESVT, please visit our website.

Position Overview

The IT Support Specialist plays a critical role in ensuring the smooth operation of our organization's digital infrastructure by providing technical assistance and support to employees. This position requires a blend of technical expertise, communication skills, and problem-solving abilities to address a wide range of IT-related issues.

Primary Responsibilities

  • Provide first-level technical support to end-users via phone, email, remotely, and in-person.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Assist with the configuration, deployment, and maintenance of IT equipment and systems.
  • Manage and maintain Office 365 and SharePoint, including site creation, permissions, and content management.
  • Provide training and support to end-users on hardware, software, and other technology.
  • Document and track support requests and resolutions using our ticketing system.
  • Collaborate with other IT team members to identify and implement improvements to IT support and services.
  • Ensure compliance with company policies and procedures regarding IT usage and security.
  • Participate in IT projects and initiatives as required.

Qualifications

  • Associate in science for Information Technology, Computer Science, or comparable degree preferred.
  • Experienced IT support, ticket management, and troubleshooting technical issues.
  • Strong analytical and problem-solving skills, with the ability to prioritize tasks effectively.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Ability to work independently as well as collaboratively in a team environment.
  • Certifications such as CompTIA ITF+, Tech+, A+, or other comparable certifications are a plus.
  • SharePoint administration, including site configuration, permissions management, and customization, is a plus.

Travel

Up to 10%, with the potential for occasional increased travel to meet customers' needs.

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