Technical Support Specialist III
4 weeks ago
The System Support Specialist III role at BankTalent HQ involves providing technical support and training to Systems Support Specialists. This position requires excellent customer service skills, institutional knowledge, and experience in system administration support for the Bank's Tier two systems and applications.
Key Responsibilities
- Troubleshoot software configurations, features, and networking on all platforms.
- Analyze and document current systems and procedures, developing strategies, standards, and procedures.
- Maintain inventory for bank mobile devices.
- Provide 2nd level technical support for hardware, software, and printer issues.
- Provide technical leadership, support, and training to Systems Support Specialists.
- Perform initial software installation, setup, and testing for the Bank's Tier two systems and applications.
- Assist with the planning, evaluation, selection, and implementation of new systems, utilities, tools, and technologies.
- Record all support calls, questions, and requests into the Information Technology call tracking system.
- Maintain accurate inventory records in the Asset Tracking system.
- Ensure the integrity and confidentiality of data residing in the Bank's information systems.
- Perform all duties in accordance with prescribed regulatory compliance guidelines.
Requirements
- Bachelor's Degree in Information Technology or equivalent work experience.
- 5+ years of proven information technology experience supporting a Microsoft network operating system, computer hardware, and software applications.
- 1-2 years experience deploying, supporting, and maintaining a hosted M365 environment.
Knowledge, Skills, and Abilities
- Self-directed, able to prioritize and effectively handle multiple incidents at a time under high-pressure and challenging situations.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Proven deductive logic, complex problem solving, and trouble shooting skills.
- Must have a valid driver's license. Travel to Bank's sites may be required.
- Ability to lift and move 50 pounds.
- Must have schedule flexibility and be able to work all shifts, extended hours, and weekends.
Licenses and Certifications
- Microsoft Certified Professional (MCP) Required.
- Microsoft 365 Certified: Administrator Expert Preferred.
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