Technical Support Specialist III

4 weeks ago


Westborough, Massachusetts, United States BankTalent HQ Full time
Job Summary

The System Support Specialist III role at BankTalent HQ involves providing technical support and training to Systems Support Specialists. This position requires excellent customer service skills, institutional knowledge, and experience in system administration support for the Bank's Tier two systems and applications.

Key Responsibilities
  • Troubleshoot software configurations, features, and networking on all platforms.
  • Analyze and document current systems and procedures, developing strategies, standards, and procedures.
  • Maintain inventory for bank mobile devices.
  • Provide 2nd level technical support for hardware, software, and printer issues.
  • Provide technical leadership, support, and training to Systems Support Specialists.
  • Perform initial software installation, setup, and testing for the Bank's Tier two systems and applications.
  • Assist with the planning, evaluation, selection, and implementation of new systems, utilities, tools, and technologies.
  • Record all support calls, questions, and requests into the Information Technology call tracking system.
  • Maintain accurate inventory records in the Asset Tracking system.
  • Ensure the integrity and confidentiality of data residing in the Bank's information systems.
  • Perform all duties in accordance with prescribed regulatory compliance guidelines.

Requirements
  • Bachelor's Degree in Information Technology or equivalent work experience.
  • 5+ years of proven information technology experience supporting a Microsoft network operating system, computer hardware, and software applications.
  • 1-2 years experience deploying, supporting, and maintaining a hosted M365 environment.

Knowledge, Skills, and Abilities
  • Self-directed, able to prioritize and effectively handle multiple incidents at a time under high-pressure and challenging situations.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Proven deductive logic, complex problem solving, and trouble shooting skills.
  • Must have a valid driver's license. Travel to Bank's sites may be required.
  • Ability to lift and move 50 pounds.
  • Must have schedule flexibility and be able to work all shifts, extended hours, and weekends.

Licenses and Certifications
  • Microsoft Certified Professional (MCP) Required.
  • Microsoft 365 Certified: Administrator Expert Preferred.


  • Westborough, Massachusetts, United States BankTalent HQ Full time

    Job SummaryThe System Support Specialist III role at BankTalent HQ is a critical position that requires a high level of technical expertise and customer service skills. The successful candidate will be responsible for providing technical support and training to Systems Support Specialists, as well as performing system administration support for the Bank's...

  • IT Support Specialist

    1 month ago


    Westborough, Massachusetts, United States LG Energy Solution Michigan, Inc. Full time

    Company OverviewLG Energy Solution Vertech, Inc. is a leading supplier and integrator of energy storage systems. Our team of experts provides expert service to our customers, ensuring unparalleled safety and excellence in manufacturing. We bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market, addressing our...


  • Westborough, Massachusetts, United States Genesis10 Full time

    Job Title: Facilities Technician IIINew Journey, a Genesis10 company, is seeking a skilled Facilities Technician III to join our team for an 11-month contract position with the potential for a contract extension or conversion.As a Facilities Technician III, you will be responsible for:Key Responsibilities:Acting as an ambassador for safety within the team...


  • Westborough, Massachusetts, United States NEO Tech Full time

    Job Summary:We are seeking a highly skilled Final Quality Inspector III to join our team at NEO Tech. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality standards are met in our manufacturing process.Key Responsibilities:Conduct thorough inspections of products throughout the manufacturing process to...

  • IT Support Specialist

    1 month ago


    Westborough, Massachusetts, United States Connection Full time

    IT Support Technician IIAt Connection, we're seeking a skilled IT Support Technician II to join our team in Westborough, MA. As a key member of our Technical Services division, you'll be responsible for providing front-line support to our end-users, troubleshooting and resolving issues on Windows computers, iPhone, desktops, and tablets.Key...

  • IT Support Specialist

    4 weeks ago


    Westborough, Massachusetts, United States Sika AG Full time

    Job SummaryThis role provides the opportunity to be the primary IT applications support contact for existing systems and an integral participant in a potential SAP Business One implementation. As an IT Applications Specialist at Sika AG, you will support various business applications, design and implement improvements to operating policies, and expand IT...

  • IT Support Specialist

    4 weeks ago


    Westborough, Massachusetts, United States Connection Full time

    Overview:Connection Services is seeking a skilled IT Support Technician I to join our Technical Services division in Westborough, MA. The ideal candidate will have a strong background in troubleshooting and resolving issues on Windows computers, iPhone, desktop, and tablets. This role will perform daily functions of the IT Support Technician I and contribute...

  • IT Support Specialist

    4 weeks ago


    Westborough, Massachusetts, United States Sika AG Full time

    About the Role:This position provides the opportunity to be the primary IT support contact for existing systems and an integral participant in a potential SAP Business One implementation.As an IT Applications Specialist at Sika AG, you will support various business applications, design and implement improvements to operating policies, and expand IT support...

  • Logistics Coordinator

    4 weeks ago


    Westborough, Massachusetts, United States BlackTree Technical Group, Inc. Full time

    Job SummaryAs a key member of our team, the Shipping and Receiving Specialist will be responsible for ensuring the smooth flow of goods and materials within our organization.The ideal candidate will have excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.Prepare and process shipping...


  • Westborough, Massachusetts, United States Astellas Pharma Full time

    Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world.We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families.Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to...

  • Program Specialist

    1 month ago


    Westborough, Massachusetts, United States South Middlesex Opportu Full time

    Job SummarySouth Middlesex Opportu is seeking a Program Specialist to provide overnight support and ensure the safety and security of our shelter. As a key member of our team, you will be responsible for monitoring the adherence to house rules and routines, responding to emergency situations, and providing support to residents.Key ResponsibilitiesEnsure the...


  • Westborough, Massachusetts, United States PSG Global Solutions Careers Full time

    Job SummaryWe are seeking a highly skilled Process Training Specialist to join our team at PSG Global Solutions Careers. As a key member of our pharmaceutical technical operations team, you will be responsible for ensuring the technical support for our Change Control system and providing solutions to manufacturing issues.Key ResponsibilitiesProvide technical...


  • Westborough, Massachusetts, United States Connection Full time

    Job Summary:Connection Services is seeking a skilled IT Quality Assurance Specialist to support our Technical Services division in Westborough, MA. The ideal candidate will have a strong background in quality assurance and testing, with experience in building test cases and working with cross-functional teams.Key Responsibilities: Develop and execute test...


  • Westborough, Massachusetts, United States Health Plans Inc Full time

    About the RoleWe are seeking a highly organized and detail-oriented Funding Support Specialist to join our Fund Accounting team at Health Plans Inc. In this role, you will be responsible for coordinating daily account activity for clients who self-fund their health, dental, and short-term disability benefit programs.Key Responsibilities:Prepare daily onsite...


  • Westborough, Massachusetts, United States cumberlandfarmsinc Full time

    Job SummaryThe Warranty Specialist is a critical role that serves as the primary point of contact between customers and manufacturers for all warranty-related issues and claims. This position is responsible for managing the warranty claims process, ensuring accurate and timely documentation, and maintaining a cost-effective operation.Key...


  • Westborough, Massachusetts, United States cumberlandfarmsinc Full time

    Job SummaryThe Applications Systems Specialist will be responsible for the strategic implementation, maintenance, and optimization of POS systems within Cumberland Farms Inc. This role is pivotal in ensuring the seamless operation of retail operations by providing reliable and efficient POS solutions.Key ResponsibilitiesApplication Support: Provide Tier 2...


  • Westborough, Massachusetts, United States Wyndy LLC Full time

    Job SummaryWyndy LLC is seeking a Support Specialist to provide assistance and guidance to individuals in need. This role involves offering support, problem-solving, and advocacy to promote the well-being and success of individuals. The Support Specialist will collaborate with various stakeholders to ensure the delivery of appropriate resources and services....

  • IT Support Specialist

    4 weeks ago


    Westborough, Massachusetts, United States Sika AG Full time

    Sika AG is a global leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.The company has offices in over 103 countries with over 400 manufacturing facilities and more than 33,000 employees worldwide.This...


  • Westborough, Massachusetts, United States cumberlandfarmsinc Full time

    Job Summary:The Warranty and Core Specialist - Facilities Support role is a critical position within our team, responsible for managing the warranty claims process and ensuring the efficient operation of our core and warranty process. This individual will serve as the liaison between our customers and manufacturers, accurately creating, filing, and managing...


  • Westborough, Massachusetts, United States Astellas Pharma Full time

    Job SummaryAstellas Pharma is seeking a highly skilled Technical BioPharma Manufacturing MSAT Engineer to join their team at the Astellas Institute for Regenerative Medicine (AIRM) site in Westborough, MA.Key ResponsibilitiesLead tech transfer discussions between sending and receiving units to ensure seamless process implementation.Author process...