Commercial Property Claims Analyst

2 weeks ago


Springfield, Illinois, United States Zurich Insurance Company Ltd Full time

Zurich North America is seeking a Commercial Property Claims Specialist to enhance our claims handling capabilities. This position is available for remote work within the U.S.

In this role, you will manage both single and multi-party claims related to personal or commercial lines, focusing on those with low to moderate complexity and exposure. Your responsibilities will include:

  • Documentation: Accurately maintain claims files by capturing and updating relevant data in accordance with established best practices.
  • Liability Assessment: Utilize your judgment to determine liability by analyzing pertinent facts and applying relevant laws.
  • Policy Verification: Assess coverage by reviewing applicable policies to confirm if losses are covered.
  • Claims Resolution: Develop strategies for timely claim resolutions, including case evaluations and issue escalation when necessary.
  • Reserve Management: Establish and review reserves throughout the claims process, ensuring compliance with authority limits.
  • Damage Assessment: Calculate damages in accordance with legal allowances.
  • Negotiation: Formulate and execute negotiation strategies to settle claims effectively.
  • Quality Assurance: Adhere to quality standards by following established best practices.
  • Customer Engagement: Maintain proactive communication with clients, addressing inquiries and participating in customer-focused initiatives.
  • Expense Management: Control costs by utilizing approved vendor networks and managing external contractor engagements.
  • Legal Compliance: Ensure adherence to state and federal regulations and internal controls.
  • Fraud and Subrogation Referral: Identify and refer potential fraud cases to the appropriate teams.
  • Risk Insight Contribution: Provide valuable insights and trends to support profitable growth.
  • Confidentiality: Safeguard claims information to protect Zurich's reputation.
  • Professional Development: Engage in continuous learning to stay updated on industry trends and enhance your professional knowledge.

Basic Qualifications:

  • Bachelor's Degree with a minimum of 3 years of experience in the claims or insurance sector, or equivalent experience.
  • Must obtain and maintain necessary adjuster licenses.
  • Proficient in Microsoft Office applications.

Preferred Qualifications:

  • Strong verbal and written communication skills.
  • Excellent analytical and problem-solving abilities.
  • Effective time management and prioritization skills.
  • Experience in collaborative team environments.
  • Ability to articulate complex financial concepts clearly.
  • Understanding of the reserving process for claims.
  • Skill in developing negotiation strategies for claim resolutions.
  • Capability to identify nuances in client interactions.
  • Proficiency in presenting information to stakeholders for claim resolution proposals.

Compensation: The salary range for this position is competitive and varies based on factors such as location, role, and experience. Zurich offers a comprehensive benefits package and opportunities for professional growth.

Diversity and Inclusion: Zurich values diversity and is committed to creating an inclusive environment for all employees.



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