Commercial Property Claims Analyst
2 weeks ago
Zurich North America is seeking a Commercial Property Claims Specialist to enhance our claims handling capabilities. This position is available for remote work within the U.S.
In this role, you will manage both single and multi-party claims related to personal or commercial lines, focusing on those with low to moderate complexity and exposure. Your responsibilities will include:
- Documentation: Accurately maintain claims files by capturing and updating relevant data in accordance with established best practices.
- Liability Assessment: Utilize your judgment to determine liability by analyzing pertinent facts and applying relevant laws.
- Policy Verification: Assess coverage by reviewing applicable policies to confirm if losses are covered.
- Claims Resolution: Develop strategies for timely claim resolutions, including case evaluations and issue escalation when necessary.
- Reserve Management: Establish and review reserves throughout the claims process, ensuring compliance with authority limits.
- Damage Assessment: Calculate damages in accordance with legal allowances.
- Negotiation: Formulate and execute negotiation strategies to settle claims effectively.
- Quality Assurance: Adhere to quality standards by following established best practices.
- Customer Engagement: Maintain proactive communication with clients, addressing inquiries and participating in customer-focused initiatives.
- Expense Management: Control costs by utilizing approved vendor networks and managing external contractor engagements.
- Legal Compliance: Ensure adherence to state and federal regulations and internal controls.
- Fraud and Subrogation Referral: Identify and refer potential fraud cases to the appropriate teams.
- Risk Insight Contribution: Provide valuable insights and trends to support profitable growth.
- Confidentiality: Safeguard claims information to protect Zurich's reputation.
- Professional Development: Engage in continuous learning to stay updated on industry trends and enhance your professional knowledge.
Basic Qualifications:
- Bachelor's Degree with a minimum of 3 years of experience in the claims or insurance sector, or equivalent experience.
- Must obtain and maintain necessary adjuster licenses.
- Proficient in Microsoft Office applications.
Preferred Qualifications:
- Strong verbal and written communication skills.
- Excellent analytical and problem-solving abilities.
- Effective time management and prioritization skills.
- Experience in collaborative team environments.
- Ability to articulate complex financial concepts clearly.
- Understanding of the reserving process for claims.
- Skill in developing negotiation strategies for claim resolutions.
- Capability to identify nuances in client interactions.
- Proficiency in presenting information to stakeholders for claim resolution proposals.
Compensation: The salary range for this position is competitive and varies based on factors such as location, role, and experience. Zurich offers a comprehensive benefits package and opportunities for professional growth.
Diversity and Inclusion: Zurich values diversity and is committed to creating an inclusive environment for all employees.
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